 |
| Q:What is normal delivery time? |
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| A:* Standard: 18 – 25 business days.
* Expedited: 10 - 15 Business Days
* Please allow 3 - 10 additional business days for delivery to AK, HI, Rural and APO/FPO addresses.
* The shipping time during Holiday Season (Christmas, Chinese New Year etc) could be longer than usual time. Please add another 5-10 days as a delay. |
| Q:Do you ship to my country? |
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| A:We ship to Worldwide. |
| Q:How much are the shipping fees? |
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| A:Our shipping charges are quoted at the bottom of each listing. Most of them are FREE SHIPPING! |
| Q:When will you ship my item? |
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| A:We usually ship our parcels 1 business days following your payment. In case there is a problem, we will contact you. |
| Q:Will I be charged custom fees? |
|
| A:According to our experience this hardly happens, although we cannot control customs!
In the extremely unlikely event of a charge this would be your responsibility |
| Q:Where do you ship from? |
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| A:All our products are shipped from China. |
| Q:Do you do any discount in case of multiple purchases? |
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| A:For combined shipping, we are glad to offer 20% discount on the total shipping charge. |
| Q:Is there a tracking number? |
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| A:Standard Service takes about 18-25 business days. Please note that this service is NOT trackable.
Expedited Service takes about 10-15 business days. It’s trackable by your country post office website Or http://www.ems.com.cn/english-main.jsp (China EMS website). |
| Q:Did you ship my item? |
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| A:We always send an email when an item is shipped. This email goes directly to your mail box (not through ebay) so it is very important that you check your spam folder in case you don't see our message. |
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