TERMS AND CONDITIONS

Please read our policies thoroughly. Your bid is a binding contract. You adhere to these policies when you buy or make a bid.

Return Policy:

General Return Policy:
All items to be returned require an RMA (Return Merchandise Authorization) number. Please request an RMA number before returning your item. Please state the reason for the return. We will refuse returned item that has no prior authorization. It will be shipped back to you at your own cost. All returns must be in its original condition complete with all the packaging, manual, warranty forms and accessories. We will email you back an RMA number to stick outside the box. You are responsible for paying the freight in returning the item.

Generally, all returns will be replaced or if it was defective, will be repaired. If we do not have a replacement, then we will issue a merchandise (store) credit, absolutely no refunds. The merchandise credit is computed as follows: amount paid less 15% restocking fee, less actual freight, less cost of missing parts and accessories. You can use your merchandise credit towards your future purchases in our store as your form of payment.

Reasons for Returning an Item:
1) If you want to return the item for a reason other than defective, then we could accept the return provided a) it is returned  within 15 days from receipt, b) the original retail packaging is intact in sellable condition.

2) If your item is received D.O.A. (Defective on Arrival), then you have to return it back to us within 7 days of receipt. Once we received the item, we will conduct a test of the unit. If it is proven to be a manufacturer’s defect, then we will ship a replacement. If we can not issue a replacement, then we would issue a merchandise credit.

3) If the item becomes defective within the warranty period, then, you can return it back to us provided the defect is within the limited warranty clause. Please note that warranty is void if the item has been misused or abused.  Please read the warranty clause included in the box. If all conditions are met, we can either replace it or send it for repair. All repairs take about 4 to 8 weeks before we can send it back to you.

Some of the items we sell require installation by a certified or a professional installer. Before asking for RMA, make it sure that the item was properly installed. We are not responsible for damages as a result of installation error.

4) If you received an item that is different from what was described in the listing (re: different model number) you must return it within 15 days from receipt for replacement only.

Warranty:
Limited warranty is provided by Grandslamstereo for a period of 90 days, unless otherwise indicated in the item description. Some brand new products carry a warranty for a period of one year. There is a warranty sheet included in the box. If you want an extended warranty, you can purchase it here in the link provided at the bottom of this page.

Item Condition:
We sell “Brand New” as well as “Factory Refurbished” items. The condition of the unit we sell is clearly stated in the description page. If we state the item as “Brand New”, it means that the item has never been used, repaired nor returned. If we state as “factory sealed”, it means that we received the unit directly from the supplier unopened and we might, in some cases, open the item for inspection before shipping it to you.  

Factory refurbished means that the item was reconditioned by the manufacturer, not us; hence we do not know the reason behind why an item was marked "refurbished". Factory reconditioned units have passed the manufacturer's quality control just like the brand new ones. If you need more info on why an item is marked as “refurbished”, please search the internet with the keyword “factory refurbished electronics.”

Note for International Buyers:
If you are buying goods in USA, you may be subjected to import duties and taxes which are levied by your government customs. You are responsible to pay these taxes. Customs policies vary widely from country to country, so you should contact your local customs office for these regulations before buying.

Please be aware that cross-border deliveries are subjected for inspection by customs authorities. Generally, we declare the cost of the item based on the actual value of the goods, so please do not email us to declare the item as a “gift”. If the item that is shipping back to you was a repaired or replaced item, then we will declare it as a “repaired item”.

Shipping Policies:
The shipping fee is applicable only to the 48 contiguous USA States. We can ship to Alaska, Hawaii, Puerto Rico and some international countries at our own discretion. Please email us with your zip code or shipping location before buying so that we can provide you with a shipping quote.

UPS and USPS delivery take about 2 to 7 business days depending on location. Delivery takes longer if you live outside USA. We use a shipping software that automatically sends your tracking number right after we printed the label.

 Back-orders:
We always strive to ship orders the same day or within the next 2 business day once it is paid in full. There are times when we delay shipment due to unforeseen event, hence we might be out of stock at the time of your purchase. If this happens, we will send an “out of stock notification” email with options for you to consider.

Shipping Address:
1.We ship to “confirmed shipping” address. That address is the one indicated in your "PayPal transaction detail page" marked as "Confirmed". Normally, your credit card billing address is a confirmed shipping address because that address is the same as the address on file with your credit card provider.

2. We can also ship to “unconfirmed address” on a case to case basis, provided this shipping address is indicated in your PayPal account.

Please do not send email (or adding a note in PayPal check-out) requesting for an alternate address. If you wanted your order to be shipped in your place of work or to other locations, then you can add this address to your PayPal account.

3. UPS does not deliver addresses to military box. APO or P.O. Box addresses. If your confirmed address is a one of these mentioned, please update your shipping address in PayPal to include your street address. If you cannot provide a street address, we will ship your item to you box address with extra charge. 

Signature Requirement:
A signature is required on delivery for orders $300 and above. You or your representative must be available at the time of delivery.

Payment Options:
Please do not buy if you do not intend to pay. Payment is required after ordering. We appreciate your business and prompt payment. Please notify us by email if you cannot pay within 3 days. If your order remains unpaid after 3 days, we have the option to sell your item.

Non-paying buyers will result to an "unpaid item dispute" and will be dealt with in accordance to eBay's Non-Paying Bidder Policy. This is an eBay requirement to recover the fees incurred in this transaction.

We accept PayPal payments only. That means we do not accept credit cards payments by phone. You can pay using your credit card via PayPal.  PayPal accepts all major credit cards, Visa, MasterCard, American Express, and Discover. PayPal also accepts personal checks subject to clearing.

Sales Tax:
A 6% sales tax will be charged to shipments to Pennsylvania addresses. There is also additional 1% City Tax for a total of 7%. 

Product Descriptions and Images:
We are not responsible for typographic errors. We attempt to be as accurate as possible in posting product descriptions and specifications. We post descriptions and specifications provided by the manufacturer. If you need detailed and accurate specifications, we advise you to visit the manufacturer's websites before buying. If there is a discrepancy between specifications, the manufacturer's specification of that particular model shall prevail.

Sometimes we personally take pictures of the product, hence, some images might look differ on the actual product shipped. We suggest that you visit the manufacturer’s website for complete images of the unit and accessories that come with it.

Loss or Damage:
We make it sure that your item is packed carefully and nicely to withstand handling while in transit. Please inspect your package before accepting delivery. If your package is damaged or tampered, please notify us and the carrier immediately. All shipments are insured but we are not liable for any claims not reimbursed by the carrier due to non-disclosure on your part.

Feedback:
Please post a positive feedback. Do not leave a negative feedback without contacting us first. If you have issues with your item, please email us beforehand so that we can mutually resolve the situation. A positive feedback will be posted in return automatically.

Customer Support:
Your satisfaction is our goal. Please feel free to email us if you have any questions. To ensure that all emails are received and properly addressed, please use the eBay’s “contact member” menu option. There are some instances where we cannot check emails during weekends or holidays, but we make it sure to answer all emails within 48 hours. We kindly ask our customers to please read all store policies and specific product information before emailing questions.

PLEASE BID WITH CONFIDENCE