Returns Policy for GoytMill.com Orders

Returns Form

Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:

Goyt Mill Saddlery Ltd - Returns
Upper Hibbert Lane
Marple
Stockport
SK6 7HX

Telephone: 0845 388 1235

Please Note: For health and safety reasons we do not accept returns on Riding Hats, Books, DVDs, Computer Games , Underwear, Jewellery, Food Products or "Lotions & Potions".

If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition with all labels and packaging intact within 14 working days along with the original receipt. We suggest for your own protection you use 1st class registered post and where necessary ask for insurance on the items if they are over £36.00 in value or use a service such as Parcel2Go.com who offer fully tracked and traced services from a variety of different couriers.

Any refunds will be issued within 14 days once we have received the goods, in there original condition. This refund only includes the total of goods sent not the delivery charge, and the standard UK delivery charge will be deducted from any refunds that received carriage free if the order drops below £75 after any returned items are processed. Please allow upto a further 14 days for the refund to appear on your statement, due to the banking process, before contacting us.

We will not charge a restocking fee for returned items.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Any goods with manufacturing faults on arrival will be replaced or refunded. If you recieve an item with a fault please contact us IMMEDIATELY by phone or via our helpdesk facility on our contacts page. DO NOT RETURN ANY ITEMS THAT ARE FAULTY BEFORE CONTACTING US.

This does not affect your statutory rights. This returns policy is only for orders placed at GoytMill.com and doesn't apply to instore purchases.