- Q: The battery which I just received isn’t charging well, is it a defective battery?
A: New batteries are hard for the device to charge, as they have never been fully charged and therefore "unformed". Sometimes the device's charger will stop charging a new battery before it is fully charged. If this happens, please remove the battery from the device and then reinsert it. The charge cycle should begin again. This may happen several times during the first battery charge.
However, if this doesn’t work, please email us GoogolPower@toppower.co.uk to confirm the problem. (Providing us the part# of your original battery and the model# of your device will be highly appreciated)
- Q: How to fully discharge and charge a laptop battery?
A: A typical charge and discharge cycle is as follow:
1. Install your newly purchased battery into your laptop
2. Disconnect the AC adapter and use your laptop until it itself shuts down. In this situation, the battery is fully discharged.
3. Connect the AC adapter and your battery should start charging.
4. Charge until the battery is full.
Repeat this charge and discharge cycle a few times and your battery pack will be conditioned to perform at full capacity.
Note: Please do not over discharge and overcharge your battery.
- Q: The laptop battery still reports 7 minutes of life when it is 100% charged, but the battery actually lasted about 2.5 hours. Are the internal electronics of this battery (the part that reports status) are okay?
A: New laptop battery has a self recognizing process for the first time charge. After using a period of time, it will become normal.
Please set the minimum capacity for the computer to turn off in the power meter management. Disconnect the AC adapter and use your laptop until the battery is fully discharged. Then connect your ac adapter to fully charge the battery. Fully discharge and fully charge the battery or cycled about 3 to 4 times to condition the battery to its full capacity.
- Q: I have discharged the battery to zero volts, and fully discharge and fully charge as your instruction, but the battery can not charge to 100% capacity.
A: Our battery pack is made up of several cells. If you discharge the battery to zero, what will most likely happen is that one or more of the cells will "reverse" because they are weaker than the other cells. The reversed cell begins to accept a "backwards" charge from the other better charged cells around it. This will kill the battery. So we should stop the discharge at one point, rather than letting the pack slump down to zero volts.
In the meantime, when the battery is at its full capacity, we should not plug the AC adapter to trickle charge the battery. It will overcharge the battery.
Note: Over discharging and overcharging the battery will damage the battery.
- Q: What is batteries’ memory effect?
A: A condition that occurs when a battery is charged to the same level several times consecutively (before being fully charged). The battery develops a chemical "memory" of that level and will not allow a charging past that point. You can avoid this through several complete discharge and recharge cycles.