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| Q:What is your Return Policy? |
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| A:The desire to return an item must be communicated to us within 7 days of receiving it. Returns must be shipped back within 14 days and and received in the same condition as we originally sent it in. Shipping charges are non-refundable. Return shipping is paid by the buyer. If you feel you have a special circumstance please contact us directly. |
| Q:Do you offer combined shipping Discounts? |
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| A:YES! But ONLY in the following categories:
Clothing, shoes, bags, jewelry and accessories. You pay the highest shipping of your order and each additional item's shipping is reduced by 50%! |
| Q:When do your auctions start/end? |
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| A:Our auctions typically start and end around 6PM Pacific time Monday through Friday with new items added every day. |
| Q:What is the Buy It Now (BIN) price for this item? |
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| A:The majority of our items are set up as auction style listings.
We rarely use the Buy It Now option. If it is used it will be advertised as such.
We do not accept BIN offers for any auctions. |
| Q:Is my purchase from your eBay Store tax deductible or charged sales tax? |
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| A:Only donations are tax deductible, but your purchase will not include sales tax. Please consult your tax advisor for more information about deducting charitable donations on your taxes. |
| Q:What shipping methods do you offer? |
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| A:Jewelry items and Expedited items are shipped via USPS First Class or Priority Mail respectively.
All other items are shipped via UPS Ground.
Seller selects the best shipping method appropriate for shipping option (standard vs. expedited) selected by buyer. |
| Q:I'm local. Can I stop by to inspect the item I'm interested in? |
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| A:Unfortunately since our items are stored in a private warehouse inaccessible to the public, items are not available for prior inspection.
The eCommerce division of Goodwill Industries of S.F. is separate from the retail stores. Items listed online are not available in any of the stores. Online and store merchandise are completely separate. |
| Q:My return was delivered, when will I receive my refund? |
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| A:Refunds for returns are processed within 3 business days upon the package being delivered back to us. |
| Q:How soon do I need to pay for my purchase? |
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| A:We kindly request that payment be sent within 5 days of the auction's end. Unpaid Item Claims (UPI) automatically open against you on the 6th day, however, as long as payment is sent by the 10th day (after the auction's end) the transaction will go through successfully and no negative strike is issued against your account. Unpaid items are relisted |
| Q:Do you offer tracking and insurance for your shipments? |
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| A:All orders will include either a USPS or UPS tracking number which is sent to you automatically via email once the shipment has been processed.
Items over $250 are automatically insured (available only via UPS.) |
| Q:What are your business hours? |
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| A:Monday - Friday 8:00am to 4:30p.m. |
| Q:How do I contact Customer Service with a question/concern? |
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| A:Contact us via the "Ask Seller a Question" link on the auction page or directly at "admin@goodwillexpress.com." We do our best to reply within 1 business day. Please forgive us if it takes a bit longer (Mondays are the busiest days.) Please note, we will only be available Mon-Fri from 8am to 4:30pm. We are CLOSED on weekends/holidays. Thank you! |
| Q:What exactly does Goodwill of San Francisco, San Marin & Mateo Counties do? |
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| A:"We provide solutions to poverty through the businesses we operate."
All the revenue accumulated from selling donated goods from generous customers like you, goes to our various job training programs which provide education, resources and work experience to people of all walks of life and circumstances and empower them to become self-sufficient. |
| Q:What payment methods do you accept? |
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| A:W accept major Credit/Debit cards processed through the Ebay checkout only. We do not accept any mailed payments or payments in person such as money orders, personal checks, or cash. We apologize for the inconvenience. |
| Q:Do you offer local pickup? |
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| A:Yes. Many items are available for local pickup between the hours of 9am to 12pm and 12:30pm to 4:30pm only. Items must be paid electronically prior to pick up and be picked up within 14 days of the auction end date. Items not picked up within this time frame will be refunded and re-listed. |
| Q:Do you combine shipments? |
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| A:Items are shipped in direct correlation to how they are paid. Items paid separately ship separately. Items combined and paid in 1 invoice will ship in 1 box, provided they fit. |
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