Terms & Conditions
We aim to ship most items within 48 hours
of cleared funds being received (excludes weekends, bank holidays). Special
orders and custom products may of course take longer.
Return requests must be received by email or letter within
7 business days of receipt of goods Please email firstname.lastname@example.org for golf
returns or email@example.com for baby returns please include the following
details – Order date, Order number or ID and reason for return to arrange for a
returns reference (#RA) prior to the goods being returned.
Mattresses, sleeping bags and hygienic products cannot be returned once the
packaging has been opened.
The goods must be in a saleable condition (completely unused), it must be
packaged in the original packaging, bags and tags attached and returned to us
within 14 calendar days of receipt for a full purchase price refund (excluding
postage, shipping, insurance) refunds will be made by the original payment
method within 7 business days of receipt (providing the return criteria are
met). The cost of returning the order is the responsibility of the buyer.
If the item has been sent in error or is damaged upon arrival please contact us
immediately, we will arrange for a new item to be sent and for the
faulty/damaged item to be returned at no further cost to you.
The returns policy does not apply to used items or custom/special orders (i.e.
golf clubs special ordered or adjusted from standard).
Please send returns to:
Golfgear4less & Babythingz
Unit 8d North Tyne Ind. Estate
Newcastle Upon Tyne
Tel: 0191 2702362
Please be aware that all items purchased in new condition and then used or worn
(even once) are not returnable!
Please include a copy of your original Sales Invoice and supplied returns
reference, ensure the goods are packaged securely in their original packaging,
and that you use a signed for service with adequate insurance to cover the value
of the equipment to return the goods. We strongly recommend that you use a
Please note that responsibility for any product returned remains with you until
such time as we receive it and a member of our staff has signed for receipt of
Returns for exchange
If you wish to exchange an unused product, please contact us within 2 working
days of receiving the item(s), we are happy to credit the original purchase
price (excluding shipping/handling costs) against any of our other items. All
shipping/handling fee's are the responsibility of the buyer.
What if you have received the wrong goods?
Please contact us within 2 days of receipt if you think that you have received
the wrong goods, please do not use the goods! We will make every effort to
resolve things in the most convenient way possible, and at no further cost to
you. Once goods have been used even if they differ from those ordered, they
cannot be returned.
If your goods have developed a fault?
All new products are backed by a manufacturer's guarantee from the date of
purchase. (Manufactures warranties range from 6 months to 24 months) Please
contact us, with your order reference/number if you experience a problem with
your goods and we’ll strive to resolve the situation in a timely and
professional manner. If a manufacturing fault develops within the 30 days of
receipt all shipping/handling costs will be covered by golfgear4less (UK
Mainland customers only), if a fault develops outside of 30 days then the
shipping costs are the responsibility of the buyer (please review returns
instructions above). Outside of 30 days goods will be repaired/replaced at the
discretion of the manufacturer.