Returns/Cancellation Policy
Customer service is our No.1 priority, and as such we have a very flexible returns policy:
If you are not completely satisfied with any purchase from us, or you wish to cancel your purchase under the Distance Selling Regulations, you may return it for a full refund or exchange within 30 days, providing: - You inform us within 14 days of receiving your order of your intention to cancel/return,
- We receive the unwanted order within 30 days of you receiving it and in the same condition as it was when you received it,
- The item was not a custom made order.
Faulty Goods-
If an item is faulty, or becomes faulty through normal use, please take the following action: - For purchases under 30 days we will exchange the item at no cost to you, including any return postage costs. In this event please phone or email us to arrange a replacement.
- For new items purchased over 30 days ago, but less than 12 months, please return the item to the address below. After inspection we will either repair, replace or return (if not a manufacturing fault) the item. If faulty, we will reimburse, within reason, costs incurred for returning the item.
- For used items purchased over 30 days ago, but less than 3 months, please return the item to the address below. After inspection we will either repair, replace or return (if not a manufacturing fault) the item. If faulty, we will reimburse, within reason, costs incurred for returning the item.
Cancellations-
If after receiving your order you wish to cancel/return it, as you are entitled to do under the Distance Selling Regulations, then we are happy to accept this providing: - You inform us within 14 days of receiving your order of your intention to cancel/return,
- We receive the unwanted order within 30 days of you receiving it and in the same condition as it was when you received it,
- The item was not a custom made order.
Once we have received the unwanted order back, we will issue a full refund within 7 days via the original means of payment.
Wrong Item Ordered-
We understand that it can be tricky diagnosing certain trolley faults, so if you order a part from us and it turns out that the problem lies elsewhere, then please be assured there is no problem returning to us for a refund or exchange providing: - You inform us within 14 days of receiving your order of your intention to return,
- We receive the unwanted order within 30 days of you receiving it and in the same condition as it was when you received it,
Please note: - Return shipping costs can only be refunded where we have sent the wrong or faulty goods in error.
- We cannot accept returns on custom made orders, unless we have sent a faulty or incorrect item.
For all Returns When returning to us we recommend that you use a reputable courier (e.g. Parcelforce) for larger items and Royal Mail Special/Recorded Delivery for smaller items. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.
Contact Information / Returns Address:
Lambeg Golf Shop Bell’s Lane Lambeg Lisburn Co. Antrim BT27 4QH
Email: info@Lambeggolfshop.com Tel: 028 9266 2738
If returning any item to us, please contact us first by either email or phone.
Thank you. |
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