Please visit our web site www.goldstarstockists.net
Our Address:
Time Tunnel Models
Unit 3, Top Site
Fenton Barns Retail Village
North Berwick
EH39 5BW
Telephone 01620 850728 Fax 01620 850950
You must quote prices shown on eBay if telephoning. Prices on our web sites may differ.
COMBINED POSTAGE:
Please note that all our products are priced with individual postage.
For combined postage you must use the Add To Basket button rather than
the Buy It Now button - this is due to the way eBay works with our type of
account. You can add and remove items from your basket without penalty -
until you actually pay no sale is recorded.
General Terms and Conditions of Sale
Large value payments by Paypal: We reserve the right to delay dispatch for 5 working days if we receive a large payment by Paypal which has an unconfirmed delivery address - this is for our protection and to ensure that we can keep prices competitive, and we will advise when this occurs.
Unverified Buyers: We reserve the right to refund and refuse to supply in the event that your paypal payment comes through both with an unconfirmed address and where you are not a "verified buyer". In these instances we will offer an alternative payment method.
Rejected/Frozen or Reclaimed Paypal Payments: Should you or paypal reverse a payment that you have made without our prior agreement, we will in the first instance contact you offering alternative payment methods. In the event that we do not receive payment from you, or you do not reply to our requests for payment, we reserve the right to instigate money claim procedures against the occupants of the delivery address where the goods were dispatched to.
Emails: Contact us via the Ask a question link on any of our sales pages for a fast and honest answer to any questions you may have
|
Paypal = what to do if you don't use it:
Because of the number of timewasters who try to buy then don't pay, all our Buy-It-Now require immediate payments. If you don't have Paypal and wish to pay by regular credit card or send postal orders, please contact us from the item page you wish to purchase and we'll tell you what to do. We also accept payments by all reasonable UK means of payment except bank transfer.
BUSINESS INFORMATION
Physical Address: Time Tunnel Models, Unit 3, Top Site, Fenton Barns Retail Village, North Berwick EH39 5BW
Email Contact: sales@goldstarstockists.com
Telephone: 01620 850728 (Please state that the enquiry relates to an eBay sale)
All prices include VAT at the current rate. Postage rates quoted include packaging, labour, sundries and VAT.
As a retail shop we operate unter the point of sale system and therefore do not issue a standard VAT breakdown on each receipt - if a separate VAT invoice with full breakdown is required please advise when you submit your Paypal payment in the comments / notes to seller box.
RETURN POLICY
Before any returns can be accepted you must telephone or e-mail us to obtain a returns authorisation code and returns pack (which we will post to you) or you can download from our DOWNLOADS CENTRE - www.goldstarstockists.com/downloads - thereafter, our policy is as follows:
FAULTY GOODS
Genuinely faulty goods will be refunded, substituted or replaced as required. Please ensure that all parts of the product (including packaging) are present where at all possible. Please use the post office's "Standard Parcel" service and not First Class Post for return of bulky items.
Please place a completed RETURNS PACK FORM within the package with at minimum your name, address and telephone number on it, any customer reference, the returns authorisation code and the date shown on your receipt.
In the case of faults with electrical toys, please double check all instructions and, where possible, seek advice from the manufacturers help line number if one is given on the box.
Refunds will not be given for products which have been damaged by misuse.
Our maximum refund will not exceed the total price paid for the goods. We will on request refund your reasonable return costs, subject to the postal service limits detailed on our returns pack form.
Any faulty products must be returned within a reasonable length of time after purchase.
NON FAULTY GOODS
As per the current UK Distance Selling regulations, intention to return Non-Faulty goods may be given at any time up to 7 days after you receive them. We will accept a return at your expense and give you a refund for the goods value when we receive the goods, which must be within 30 days of you receiving them originally.
We ask that you notify us within 7 days of receipt if you are returning an item. You have a duty to ensure that the item (including all packaging, certificates etc) is in mint condition, specifically that no parts are missing and all factory sealed bags/liners are still sealed. The goods remain your responsibility until they are received at our store, so please obtain proof of posting so that a claim may be made with the post office should they lose your package. If the product has been used rather than simply opened and examined, we will reduce the refund accordingly. We will refund on receipt of the product at our store.
ITEMS DELAYED AND LOST IN TRANSIT
Whilst we endeavour to dispatch your order promptly, delivery is provided by Royal Mail in many instances and delays do sometimes occur. Please note that as many of our packages are too large to be posted through residential letter boxes, many will be held at your local sorting office for you to collect. We therefore ask that if you feel an excessive time has passed, you check with near neighbours (post officers often deliver "next door" if they call when you are out) and your local sorting office to check if an item has been held for you.
14 Days: Due to the way the post works, the Post Office will not accept that a package has gone missing until 14 days minimum after posting. In some areas this is extended to 3 weeks, due to whether they interpret the 14 days literally or as 14 working days. During this period our hands are tied and we must simply wait, as "lost" packages are often redelivered or returned to sender during this time.
Post Office Carding: Many post men do not leave cards if you are out, they should but often do not. Either that or the cards get mixed with flyers and leaflets and are not found. The Post Office Sorting Offices will rarely confirm that they have a package waiting for you by telephone and will only normally confirm in person if you present ID with the same address - this we imagine is to protect the mail and prevent fraud.
Let Us Know: In the event that you have checked with neighbours and the sorting office, and no trace can be found of the package, please contact us and we will look into it. If it appears that the package has been lost in transit we will forward to you a document for you to sign to confirm that you have not received the package, and once we receive this back from you a duplicate order will be dispatched. If a refund, rather than a replacement, is required, we must wait until the post office have completed their investigation, after which we will credit the value of any lost goods to your card / paypal account. |
| | |
Basket
) 
