Q: When is payment due?
A: Payment is required within 6 days of purchase although we can make exceptions to this rule if you ask. An unpaid item dispute will be opened if payment is not made within 2 days allowing a further 4 days for payment .
Q: I want to exchange my item - do I have to pay the postage?
A: We provide a FREE RETURNS SERVICE for UK customers. If you wish to return an item please email us at girlsgaloresales@virginmedia.com for a prepaid label. Overseas customers must pay the return postage costs.
Q: Where do I send my cheque/postal order?
A: Girls Galore, Big Yellow, 27 Rose Kiln Lane, Reading, Berkshire RG2 0JZ.
Q: How long do you allow for cheque clearance?
A: We must allow 7 full days for a cheque to clear.
Q: Do you offer special discounts for bulk orders?
A: Sometimes - just email us and ask.
Q: I need my item quickly, what can I do?
A: Select the Special Delivery (Get It Fast) option and provided your payment is received before 12noon Monday to Friday, you will receive your item before 1pm the next working day.
Q: When will you despatch my item?
A: Items are despatched either the same or the next working day after payment has cleared depending on the time of purchase. Our cut off time for same day despatch is 12 noon. You will receive an email confirming the date of despatch.
Q: Is my parcel trackable?
A: Most UK orders are trackable online although we reserve the right to send some items via First Class post. Your tracking number is emailed to you when your item is dispatched. All overseas deliveries are trackable.
Q: What if my tracking information is not showing on the Royal Mail website?
A: Occasionally things can go wrong and a parcel might not get scanned correctly by the postal services. If your tracking information is not available online then you should visit your local Royal Mail Sorting Office with the number we provided and make enquiries there.
Q: Do you post to (country)?
A: We will post most of our items worldwide. If the shipping price is not quoted, please email us.
Q: How long will my item take to arrive overseas?
A: We do not use Surface Mail. All overseas items up to 2kg are posted via Air Mail which takes 5-10 working days depending on country.
Q: Can I collect my item
A: Yes, just contact us to arrange a mutually convenient time.
Q: Do you offer a postage discount for multiple purchases overseas?
A: Yes, please email us for a quote or request a total at the checkout.
Q: What happens if my item gets lost in the post?
A: We must allow 18 working days for delivery of a parcel within the UK (25 days for overseas mail and 10 days for Special Delivery) before Royal Mail will accept that it is lost. Unfortunately, therefore, we can only refund or replace an item when this amount of time has elapsed.
Q: If it doesn't fit, can I return it?
A: We provide a FREE RETURNS SERVICE for UK customers. If you wish to return an item please email us at girlsgaloresales@virginmedia.com for a prepaid label. Overseas customers must pay the return postage costs. Goods must be returned within 14 days of receipt, as new, and in the original undamaged packaging. Returns will not be accepted outside of this period although special concessions may apply at Christmas time. This does not affect your statutory rights..
Q: How will you refund my money?
A: Via the original method of payment. So if you paid by cheque or postal order, we will send you a cheque. If you paid by Paypal or credit/debit card, we will refund directly into your account.
Q: How long will it take to get my refund?
A: Refunds are made the same or next working day that a return is received and Paypal credits normally show immediately. However, credit and debit card refunds can take up to 5 working days to show on your statement.
Q: How long do I have to return an item?
A: Goods must be posted back to us within 14 days of receipt.
Q: My item is damaged/faulty/not as described, what do I do?
A: You have 14 days within which to accept that an item is suitable, as described and without defect. If your item develops a fault after this time then please email us at girlsgaloresales@virginmedia.com and your complaint will be dealt with in accordance with the law under the Sale of Goods Act.
Q: Will you be having any more of this item in stock?
A: Many of our items are permanent stock items so if we have sold out of a particular size or colour, it is likely that we will have more in stock soon or that we can place a special order. We also accept pre-orders for some items. Please telephone us for more details.
Q: Do you have more specific measurements for this item?
A: We provide some item measurements in our item descriptions but if you require more specific information please do not hesitate to ask.
Q: Who do I make cheques/postal orders payable to?
A: Boys2Men Footwear & Clothing Ltd because Girls Galore is a subsidary of Boys2Men Footwear & Clothing Limited
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