If you are not happy with your unworn purchase for any reason you may return it to us for a full refund within 21 days of receipt. Once we receive your returned item please allow up to 5 working days to process the refund. This does not affect you statutory rights.
However, if you buy now you can return after Christmas. Our Christmas returns guarantee means you can buy your gifts now and you have until 31st January 2013 to return them.
How do I return a parcel?
1 - Please complete the returns slip included on your invoice, clearly stating returns quantity, reason code and action required.
2 - Enclose the returns slip in the parcel and pack it securely.
3 - Attach the peel off returns address label to the front of the parcel, covering the old label if you are reusing the original packaging.
4 - UK Returns: Take the parcel to the Post Office and request the Standard Parcel Delivery Service, ensuring you take out the extra compensation option if the goods exceed the value of £32.00. This will ensure you are compensated in full should your parcel go missing. Or alternatively use our Collect+Returns service, information on this service is detailed on your order invoice.
For overseas returns: Return the parcel using a recorded and insured delivery service.
5 - Please note that returns 'Postage and Packaging' is only refunded if the goods are faulty or incorrectly sent.
Terms and conditions
1 - Stock cannot be reserved for replacement or exchange parcels.
2 - Goods that have been worn cannot be replaced unless faulty.
3 - Please state if your order was placed under another person's name.
4 - We would advise that Getthelabel cannot be held responsible for returns parcels lost in transit. It is the sender's responsibility to ensure parcels are adequately insured.
5 - Getthelabel does not offer a free returns service.
6 - We regret that underwear and earrings are not returnable due to hygiene reasons. Swimwear must be returned with the protective sticker intact.
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