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Generics Enterprises

DELIVERY HELP
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Postage & Payment
PAYMENTS BY CHEQUE, ALLOW 5 WORKING DAYS TO CLEAR THE CHEQUE. AS SOON AS THE CHEQUE IS CLEARED GOODS WILL BE DELIVERED.
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General Interest
  
 

Shipping/Delivery

 

  •  UK Delivery First Class, 95% goods will arrive within 1-3 days of the payment received.
  • SECOND CLASS orders usually arrive within 1 to 5 working days, however we ask you to give us up to 10 working days to allow for any Royal Mail delay.
  • Worldwide Standard Delivery – will arrive approximately 4 -14 days after payment has been cleared. Transit time for Air Mail can vary (depending on peak period and your location). Therefore the delivery time specified is an estimate, and not a guarantee.
  • We reserve the right to upgrade larger orders to an alternative delivery / courier if the order is valuable or exceeds weight limit available for selected shipping option.
  • IMPORTANT, Please note that some items may not fit through a standard letter box and some items require a signature. In this case goods may be held at your local sorting office. Please contact the sorting office to rearrange a delivery time. The postman should leave a card but in our experience goods will be held in post office, even if you did not get a card!
  • Please add your Phone Number with your address in Paypal and Ebay, which helps the courier company to find you address or contacting you before the delivery of the expensive / big items SPECIALLY THE HOUSE WHICH HAS NAMES INSTEAD OF NUMBER
  • If the items are returned to us due to the wrong address or the not collected from the post office / courier company, then YOU WILL HAVE TO PAY THE POSTAGE AGAIN to be redelivered.
  • The above shipping costs is applied on UK mainland only,

ADDITIONAL POSTAGE CHARGE  APPLIED  TO THE ITEM WHICH ARE MORE THAN TWO KG  TO THE FOLLOWING AREAS

Highlands & Islands of Scotland (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE);  Northern Ireland, Isle of Man and Isles of Scilly (BT, IM, TR21-25), please contact us before you buy. 

Feedbacks

 

 

Please note that due to the amount of orders we handle our feedback system is automated, so when you leave feedback for us you will automatically receive positive feedback in return.

If you are not satisfied with our product/dealing and can’t give us the FIVE STAR POSITIVE FEEDBACK due to any reason, you are requested to contact us BY 07796686560 OR SMS 07796686560 OR email us Via ebay to my personal address “ gmax@live.co.uk” to resolve the issue ASAP, WE GUARANTEE TO SOLVE THE PROBLEM IN NO TIME.

 

Returns

Utmost Customer Satisfaction with 100% Money Back Guarantee! (Including our Postage Cost)

 

Yes!

 

Please contact us by email Via ebay or Phone 07796686560.

Please note – items must be returned in the same condition as received (i.e. unworn, unused). You will need to carefully save all the original tags, packaging and paperwork of the item. We are happy to help (please read our return policy)

 

 

We response to all the emails Via ebay within 24 / 48 hours, if it’s urgent please contact us: Ph: 07796686560 or SMS: 07796686560

 

 

Payments

We accept the following payment methods:

 

Pay Pal – We prefer domestic and international Pay Pal payments. You can pay by Credit card and Debit Card Via Paypal. Which is the most secure mode of payments?

Paypal Guarantee Up to £500

Buy with Confidence