Gemstones UK Ltd

Goods returned

Gemstones Uk Ltd offer a full 100% no quibble refund if the item you have purchased is not as described.

Because you are buying the Goods by mail order, you may have a right of cancellation. If you do, these are the terms which apply:
You must tell us you wish to cancel within 7 days of your receipt of the Goods;
In any event, you may not cancel orders or return goods for handmade, specially commissioned, personalized goods and any item that as been altered in any way shape or form, i.e. re-sized, extended. We also cannot accept returns of earrings, this is due to hygiene reasons and does not affect your statutory rights.


The Goods must be returned to us within 21 days of your telling us you wish to cancel:

.1 with both goods and all packaging in their original condition;
.2 securely wrapped;
.3 including our delivery slip;
.4 at your risk and cost.
.5 Goods must Not have been worn we will check for micro scratches upon arrival

After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt;

If you do not return the Goods to us, you are still liable to us for the cost.

To request a return and refund please email us at edward.jewellery@btopenworld.com

Quality Assurance:

Customer service and quality assurance are extremely important to us at Gemstones UK Ltd. We only use experienced carriers to ship your items. We expect your items to arrive in the same condition that they left our despatch centre. If there is any problem please contact us immediately. Our preferred method of contact is e-mail edward.jewellery@btopenworld.com
Our carrier Royal Mail Special delivery work to the very best quality standard with strict monitoring in place. Their quality is reflected by prestigious awards. If you have any customer issues would you please contact us. Telephone: 0701 003 8888.