Returns Policy

Requests for refunds/replacements will be accepted up to 30 days after receipt of your goods, If you are not completely satisfied with your purchase you are free to send the item back to us. Please read the following 5 points however to ensure this process is carried out as efficiently as possible.

1. You must inform PDU (UK) Limited T/A Gemondo of your request:
Please contact Customer Services on 0870 803 4366 or by email: info@gemondo.com and request a Guarantee Letter to be emailed to you.

2. Product Condition and Security Tags:
While in your possession you must keep any products you intend to return to Gemondo in good condition, which specifically includes you not removing the security seal(s). All items are security tagged for your protection and hygiene. By removing the security seal you are accepting the item, which then becomes non-refundable.

3. How to return the goods:
Simply fill in the guarantee letter provided and send this and the item back to us. If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to PDU (UK) Limited T/A Gemondo at the address below and at your own risk and expense, Therefore, we strongly recommend you use an insured and verified delivery method such as Royal Mail Special Delivery.

4. Faulty or incorrectly described goods:
In the case of faulty or incorrectly described goods, the goods must be returned to PDU (UK) Limited T/A Gemondo as above. No refund will be processed until the returned goods have been received back at our depot with all security tags intact.

5. All returns are subject to the following conditions:

• The goods must be returned with the presentation box and the packing slip
• The goods must have all security seals intact. Goods returned with security seals missing or re-attached will not be accepted.
• Return postage is non refundable - unless you have received an incorrect item or the item was damaged on receipt
• These terms do not affect your statutory rights.