It is our policy that first orders over £100 will automatically be sent to the cardholder's address.
We aim to dispatch your order within 1-2 working days (i.e. not including Saturday or Sunday).
For our standard delivery option your package should arrive within 2-3 working days depending on the postal service. Deliveries may take longer around Christmas, during postal strikes, at times of snow and bad weather, and at other busy times.
We will despatch your goods within 1-2 working days of receiving your order and will send it using the most appropriate service available at the time. This may take around 7-10 workings days. There may be some delay in receiving your parcel, depending on your local postal service.
Certain products are clearly marked ‘PLEASE NOTE - THIS IS A SPECIAL ORDER ITEM. PLEASE ALLOW UP TO 2 (3, 4, or 6) WEEKS FOR DELIVERY’. In the case of items being specially made for customers by our craftsmen, the delivery time will be longer, so please check your product details carefully.
You can see if your order has been dispatched by going to ‘My Account’ located under the checkout at the top of the page.
So Gemondo can deliver outside the country?
Yes! Our standard delivery to UK addresses is free, and delivery outside of the UK only costs £5.95, no matter how many items you buy!
How will it be delivered?
Our free standard UK delivery is dispatched via our courier service Interlink Express which will arrive with 2-3 workings days. At busier times such as Christmas or during postal strikes, it may take longer. If this service is unavailable in your area Royal Mail Recorded Service will be used, which also has a 2-3 working day delivery time.
We also offer a next day delivery option charged at £5.95 which is also dispatched via our courier Interlink Express, on their next day by 3:00pm service. If this service is unavailable in your area Royal Mail Next Day Special Delivery will be used, which is guaranteed for next day delivery before 1:00pm.
Working days are Monday to Friday, not including Saturdays, Sundays or Bank Holidays. Delivery services we use require a signature on delivery. If you miss the delivery, a While You Were Out card will be left to let you know a delivery has been attempted and you will be able to collect the parcel from your local Interlink Depot.
For more information about these delivery services, please contact Interlink Express (http://www.interlinkexpress.com) or Royal Mail (http://www.royalmail.com/)
Deliveries Outside the UK:
For deliveries to addresses outside the UK, the International Signed For Delivery service is our standard shipping option which costs £5.95. Once the package has left the jurisdiction of the UK Post Office, it is subject to the delivery performance of the postal service of the recipient's country
Can I see the status of my order?
You can see if your order has been dispatched by checking in your account area. Simply click on ‘My Account’ located below the checkout at the top of the page. If it has been dispatched, it will say 'Shipped', if not, it will say 'Completed', meaning that the sale is complete and ready to be dispatched
How can I track my order?
In order to request a tracking ID for your order, please call us on 0870 803 4366 or email us at firstname.lastname@example.org. You can then check online at either
- www.interlinkexpress.com, (using the tracking feature located on the top right of the site to locate and fully track the location of your parcel and any attempted deliveries), or
- www.royalmail.co.uk, using the Track and Trace facility to see when it was sent out, check the delivery status and if it has been delivered, who it was signed for by.
You can track your order with Royal Mail (see above) up to the time at which it was handed over to your local country postal service. After that point the local postal services' terms and conditions apply.
What happens if I don't receive my order?
If you haven't received your order after three working days UK, or 12 working days (outside UK please call us on 0870 803 4366 or email us at email@example.com. As soon as you have done this we can investigate your claim, tracking your parcel to see if there has been a problem with delivery, and making claims for lost parcels with ‘Interlink Express’ or Royal Mail.
Our working week is Monday-Friday 9:00am-5:00pm, (excl Bank Holidays). Last daily dispatch is at 3:00pm orders placed after this time will be dispatched next working day