Order confirmation email
After you have placed your order for your wrought iron items, we will send you a confirmation email confirming the amount you have paid, the goods you have ordered including the finish and the sizes, taking into account of clearances needed for fixing bolts etc. We are unable to begin manufacturing your order until you have replied to our email to say that you are happy with the details therein. The lead time then starts once we have received your email. Therefore we urge you to get it back to us as soon as possible so we can maintain the lead time agreed, and to avoid any unnecessary delay.
There is a surcharge imposed by our courier for delivery to the following postcodes, please contact us for a quote before placing your order:
Isle of Wight, PO31 – PO41, Scilly Isles, TR21 – TR25, IV1 – IV56, FK19 – FK21, KA27 – KA28, KW1 – KW14, PA20 – PA39, PH11 – PH40, BT, AB 1- 9/13-14/21-23/30-39/41-45/51-56, Offshore Scottish Islands, Northern Ireland, BT, Southern Ireland, Isle of Man, Orkney & Shetland Isles, HS1 – HS9, KW15 – KW17, PA40 –PA61, PH41 – PH44, ZE1 – ZE3, Channel Islands, Jersey, Guernsey
RECEIVING YOUR GOODS
In the event that you will not be at the delivery address to receive your goods you can request at the time of placing your order that your package be left in a safe area (e.g. behind a side gate) or with a neighbour. A courier’s calling card will be left to confirm your delivery has been made.
Please notify us at the time of ordering if you think you may not be at home when the delivery arrives and there is no safe place for the goods to be left. Our couriers will then be instructed to obtain a signature and will leave a calling card if there is no response when they arrive. You will then be able to arrange a more convenient date for delivery. Our couriers will attempt two deliveries before your package is returned to us so please ensure someone will be there to receive it if delivery is rearranged.
Although damage in transit rarely occurs we would politely ask that you inspect your goods before signing for them. If you are unable to do so please sign and add wording such as ‘goods received but not inspected’ then contact us immediately in the event that your goods are damaged.
You cannot cancel any wrought iron gates or railing orders as they are all individually made to order items.
FAULTY ITEMS AND GUARANTEE
We provide a 10 year manufacturer’s guarantee on our wrought iron style products providing they have been used and maintained in accordance with the advice given on our website. There is a 12 month warranty on all our other products unless otherwise stated in the product description.
All outdoor wrought iron style products will require maintenance and protective treatments during the guarantee period and beyond. Rust will begin to appear on untreated steel, this is a natural trait of the material that can only be prevented by hot dip galvanizing. Therefore we are unable to refund the cost of wrought iron style products on the basis of rust appearing if they have been supplied to you without a galvanized finish.
We will only refund the cost of the faulty items supplied by us or replace the items. We do not accept liability for any additional costs associated with the installation of the product including late delivery, initial fitting and at any subsequent date, costs associated with repairs, replacement, maintenance, additional treatments and preparations. Items returned that are not faulty will be subject to the handling charges as stated above. Please report any faulty items immediately to firstname.lastname@example.org stating the nature of the fault, date of purchase and name and address of the purchaser. Please retain the original packaging. We will then advise you of the appropriate action.