Please read carefully all the sections below before bidding, buying or asking a question. Often the answer is contained here already.
Other Parts and Item Description
Unless expressly mentioned in the description or included in the photographs, there will be no other parts included with the item. If in doubt, please ask in advance of bidding or purchase.
Questions
We will endeavour to answer any questions within 2-3 working days. Please use the ebay "ask the seller a question" function from the item you are querying - we cannot reply to questions that are not linked to an item.
The majority of our available stock is listed on ebay, however do ask if you can't see what you are looking for as we may have items waiting to be listed.
Please try to use the ebay messaging system for "technical" questions, as the telephone operators will not be able to answer them, they can only provide order tracking information or queries. Please remember to ask questions in English - we may have staff whom can assist in other languages, e.g. Spanish, but English is the preferred option whenever possible.
Contact Information
For technical queries, please use the "ask the seller a question" button from the item you are querying, this way the item no. and description will be included in your message. When we list an item on eBay, please do not ask us to sell it off site as this violates eBays selling policy.
For any other queries, we are reachable by either email - gasproductsdirect@mail.com or via telephone - 07818 410 450 / 01508 522 403. In either of these cases, please have your item number available to hand.
Payment
We prefer PayPal for all eBay purchases, as it adds protection for the buyer. We also accept cheques drawn on a UK bank, or postal orders. If paying by postal order, we can only issue you refunds by cheque. We do not accept bank transfers for orders less than £500/€500.
Please ensure that your payment reaches us within 10 days of the purchase. Any unpaid items after this time may be cancelled and relisted. You will also be blocked from bidding on any of our other items. Reminders and disputes will be processed automatically by our system - it is your responsibility to pay on time, not for us to chase you for payment. Our system automatically will send reminders for unpaid items followed by the ebay dispute process. If you are wanting an order combined, please contact us as soon as you can to arrange this.
We do not accept any form of part-exchange for our sales, as this is against ebay rules. We also do not accept any other method of payment or method prohibited by eBay.
We cannot accept any overseas cheque that is not issued by a UK bank, and is in any other currency than £ Sterling. We also cannot say how much an item will be in Euros or Dollars if paying by PayPal - as the currency conversion rates vary.
If you still receive payment reminders and you have already paid us or sent a payment, please let us know to investigate your payment - this can happen if your PayPal and eBay email addresses are different. We can do very little for missing cheques or postal orders so recommend that these are sent via recorded delivery to add protection.
PayPal e-cheques are accepted, but please note that they can take a considerable time to clear through paypal's system. E-cheques are generally processed by PayPal when your credit card on file has expired, so you have to wait usually around 2 weeks for a payment to clear. Please get in touch with us if you wish to cancel an e-cheque and pay with a different method.
Value Added Tax (VAT) / Sales Tax
From the 16th February 2008, all prices shown will be fully inclusive - there will be no added extras - the price you see is the price you will pay. For orders shipped out of the EC, then you may be liable to local import duties - this is not included in the price, and you will have to pay for your local import tax.
Shipping
All prices quoted are for shipment to a UK Mainland Address, including Highlands and Islands. Delivery will be made by our couriers or Royal Mail as appropriate. All orders will require a signature on delivery - please ensure that the address you have on file is up-to-date, and for larger items, that someone will be available to sign for it. We cannot accept requests such as "leave round the back". If you are ordering a large item, such as industrial equipment, then please also ensure that you supply a contact number for the courier to call you if they have trouble delivering your order. Smaller items may need to be collected from your sorting office if there was no-one there to sign for your order.
European courier prices quoted are for Portugal, Spain, France, Benelux, Germany or Italy (excluding islands). Other countries please ask, as shipping costs can vary from country to country. Airmail items cost the same rate regardless of country within Europe. There is a slightly higher rate for airmail to the rest of the world.
For heavy items (packets 2kgs and over) for non-european destinations, please ask us for a shipping quote. It is impossible to put a worldwide price for these items, as the costs vary enormously from country to country.
Shipping prices quoted are for shipping, packaging and handling, not just the price of postage. We will only ship to your registered address, this is to protect you from fraudulent use of your eBay account. Please check with the royalmail.com site for "international signed for" service prices before complaining our shipping is high - we only send out items tracked, and this is the minimum price we have to pay to use this service.
We endeavour to ship your items within 3 days from the date of receipt of payment - but on occasions, your orders may take longer to be shipped - we will not issue refunds for orders that have not been shipped the same day, unless we have agreed that your order will be shipped on any specific day.
Collections
Collections are available by prior arrangement. Please contact us before purchasing an item to discuss this and check for a suitable time slot.
Combined Shipping
Most items can be shipped as one consignment, although this is not always possible with particularly large items.
Feedback
All feedback is reciprocated. If you leave us positive feedback, you will automatically be left positive feedback. Feedback is important, so please do not forget to leave feedback for your purchase. Please let us know before leaving neutral or negative feedback, as often it is usually just a case of miscommunication- usually problems can be worked out very quickly. We would far sooner have a happy customer than an unhappy one! Leaving neutral or negative feedback may result in you being prevented from buying any further items from us.
Environmental Policy
Our policy is to minimise the use of paper, and only use recycled paper where it is not possible to use non-printed means. We will reuse as much packaging material as possible to minimise landfill. This includes anti-static bags, bubble wrap, cardboard boxes and polystyrene. We try not to use any foam void fill materials, unless it is recycled.
Data Protection
We never share your information with a third party, and your data is held by our systems to process your order and comply with tax records. We are registered with the data protection act, and take data security seriously.
Important:- Some of the products features in our shop/sold by Gas Products Direct MUST be installed by a fully qualified operative. If in any doubt, please contact us or consult your local Corgi/GasSafe Registered Plumber
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