Obviously, we hope you're happy with your new purchase! However, if for any reason you’re unhappy, here’s what to do…
If you are unhappy with your order, return it to us within 28 days and we will issue you with a full refund to the value of the goods or process an exchange. You need to pay the postage for the goods to come back to us, unless they are faulty or not the goods requested. This helps us keep our prices down. Unsuitable goods can only be returned in an unworn/unused state and must be sent back in their original box. Once your goods have been received and are accepted back into stock please allow up to 10 working days for your refund to be processed.
Faulty Unworn or Incorrect Item Sent
If your goods are faulty (unworn) or not as ordered, please email email@example.com stating your order number and the nature of the problem.
Returning Items to a Garage Shoes Store
Our High Street stores are only able to process an exchange or offer a credit note when returning online orders.
When Returning Goods
Please remember that the product(s) are your responsibility until the parcel has been received by us. You should get a certificate of posting from the Post Office just in case your parcel goes missing, as we can’t help you if this happens.
We do not provide a returns label & only refund the cost of returning an item when the product(s) is faulty.