You have 30 days from the date of purchase to either cancel or return your order.
In the event of a cancellation, we urge you to cancel your order as soon as possible, we would suggest within 1-2 hours, because it is likely that we can then retrieve the item before it is despatched. However, if the item has already been shipped our policy is to reimburse the cost of the product and you will be charged for postage on the original order and its safe return at your own cost. We reserve the right to charge a 10% re-stocking fee.
Should to you wish to return your order please contact us quoting your surname and order or invoice number to confirm the process. Our postal address for returns is as detailed below, under contact us here on the website and as noted on the invoice enclosed with your goods.
Unit 15, Bordon Trading Estate
Old Station Way
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Faulty, damaged or incorrectly supplied goods are replaced at our cost. Please contact us as above to discuss the order. We may request that you forward us a photograph of the goods and packaging or return of the goods to our warehouse - at our cost.
All returned goods should be sent in the original packaging if intact or other secure packaging, along with original invoice, an explanation of the reason for return and state if exchange or refund is requested. Items should generally be sent using standard postal services, please ensure correct postage is applied and 'signed-for' delivery is strongly recommended. For a full product refund, goods must be received in perfect, unopened condition with seals and shrink-wrap intact. Please contact us to discuss packaging and postage options.
Refunds will be made back to your Card or PayPal account (depending on how you paid) when the goods are safely received back by us - and should be visible within a few days following our processing of the refund.
AT ALL TIMES MAY WE PLEASE REQUEST THAT YOU CONTACT US IN THE FIRST INSTANCE, quoting your surname, and order or invoice number.