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We are dedicated towards aftersales care and if you have any problems with the product on delivery a full refund will be provided.  However, returns must include all items undamaged, in original condition, original packaging including manuals and warranty forms etc within 7 days.  Please ensure that you include all the relevant details such your eBay id, your email address, the item number and your full contact details otherwise this will result in a delay or your return item not being processed.