Order / Terms of Sale
All prices are stated in £ British Pounds. If you live outside the UK, the amount you will pay depends on local currency rates - You can check with our Currency Converter (coming soon)
All our prices are inclusive of VAT (present standard rate 17.5%). Customers outside the EU maybe asked to pay additional customs charges by your own country's Customs & Excise
"One size fits all" loosely means that it looks good on Uk sizes 8 through to 14. please contact us by email if you require exact measurements of a particular garment.
We recommend that our garments are HAND WASHED ONLY, at 40°C.
Areas which have been customised with paint/glitter effects should NOT have hot irons placed directly over the design/calligraphy.
Some items such as Fairy skirts and heavily decorated bags etc., should not be washed.
We accept payment via PAYPAL - the safe way to pay. If you wish to pay us directly by Debit/Credit Card you can do so by POST/Telephone or FAX. We do NOT accept American Express or Electron. We also accept UK cheques and postal orders. Please telephone 01273 501 816 for our postal address.
WHEN WILL I RECEIVE MY ORDER?
This question is asked more often than any other. Most items are processed / manufactured/ customised and posted within a few days of receipt of your order. Single items can often be posted the next working day, whilst multiple items can take from one to three weeks. Please let us know if an order is needed urgently for a special occasion and we will do our utmost to get it to you on time,
Postage to a UK address is dispatched by 1st Class Royal mail
Postal times to areas outside the UK depends very much on the distance and the postal service of the receiving country.
Most of our products are processed and manufactured/customised upon receipt of your order. We do not keep quantities in stock. Many items are hand-crafted /customised etc., and no two items will be exactly the same... This is part of the essence of Gobbolino. If a garment is frayed or appears roughly made, the chances are it is supposed to look like that, which is why it is very difficult to write a RETURNS POLICY.
If you are really unhappy with your purchase we will exchange it for an alternative item.
Under certain circumstances we will accept the return of an item for refund. YOUR RETURNED ITEM WILL NOT BE REFUNDED UNLESS YOU HAVE RECEIVED PRIOR AUTHORISATION FROM US THAT WE WILL ACCEPT THE ITEM FOR REFUND. Please email us within seven day of receiving your item if you feel you may be entitiled to a refund due to a special circumstance.
Please email us within seven days of receipt of the item so that we can come to a satisfactory and mutually agreeable arrangement with regards to exchange or refund. Exchanges and refunds can ONLY be accepted if the item has not be used/worn/soiled/damaged and is returned to us in the same condition it was posted to you in.
REFUNDS AND EXCHANGES CAN NOT BE GIVEN FOR HAIR ACCESSORIES, HOSIERY or TIGHT TOPS unless they have not been wore or removed from their packaging.
Tights tops are customised from patterned tights and are very delicate and easily damaged so please take the same care of them as you would a pair of tights - they will ladder!!!
N.B. None of the above affects your statutory rights nor your cancellation rights under the Distance Selling Regulations 2000. Please obtain PROOF OF POSTAGE for your returns.
We regret that Gobbolino will not be held responsible for any postage costs involved with returns.
Your order will be dispatched as soon as your payment has cleared.
Conformation of your order, and order processing updates will be forwarded to you by e-mail, so please ensure that you enter your e-mail details!
We endeavor to respond to all e-mails within 24 hours of receipt.