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GNS Entertainment UK

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 Welcome to GNS Entertainment UK. We sell a wide selection of DVDs, CD's, UMDs and Games at low prices. All items are 100% genuine guaranteed. We offer a fast friendly and efficient service. Please contact us if you have any questions

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  • TERMS AND CONDITIONS
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TERMS & CONDITIONS

Payments

We currently only accept payments made through PayPal.  You can make a payment using PayPal with most major debit and credit cards without having a PayPal account.

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If you are having problems making payment please contact us and let us know.  We are very reasonable and are happy to wait if you are experiencing problems. 

 

If no payment or contact is made from the buyer within 7 days after winning an item then a dispute will be opened using the resolution in eBay for non-payment. If payment is still not received within a further 7 days then the non-payment dispute will be closed, the item will be relisted and a non-payment strike will be received on your eBay account. 

Delivery & Postage Costs
Postage charges and dispatch times will be stated on the listing.  These will vary for different items so please check the listing for the specific details.

A confirmation email will sent once your item has been dispatched.

Expected delivery times after dispatch:

1st class delivery normally takes 1 - 2 working days.
2nd class delivery normally takes 2 - 5 working days.
Europe airmail 5 - 10 working days.
Rest of World 7 - 12 working days.

At the moment we don't let people collect.
Lost Items

For items posted within the United Kingdom royal mail doesn’t consider an item to be lost until 15 working days after an item has been dispatched.  If your item still hasn't arrived and 15 working days has passed since dispatch please contact us.  We will contact Royal Mail and if they are not able to find your item a replacement will be dispatched if available. 

 

For items posted to the rest of the world royal mail doesn’t consider an item to be lost until 21 working days after an item has been dispatched.  If your item still hasn't arrived and 21 working days has passed since dispatch please contact us.  We will contact Royal Mail and if they are not able to find your item a replacement will be dispatched if available. 


Buy with confidence it is rare there is a problem but if there is we will work quickly to resolve it.
Returns / Refunds

Returns will be accepted for 14 days after purchase.  Please contact us first before returning an item.  All items must be returned in the same condition as received unless they are faulty.  The resolution centre within eBay must be used for returning an item.  All our return details will be provided once the return case has been opened.

 

If returning an item from within the UK please obtain proof of postage from royal mail.  Proof of postage is free and insures the item if it is lost in the post.  We cannot be held liable for returned items if they are lost in the post.

 

If you have any further questions or are unsure please contact us.