GLOW-FACTORY-SHOP

Dispatch Time
We process and dispatch every business day and aim to dispatch orders within 1 business day of receiving them. Of course, at very busy times, this turnaround time can increase to 2-3 business days. In all cases we always send an e-mail notifying you of your orders dispatch so you will know when to expect delivery.

Your Address
We dispatch to the address supplied with your order automatically, it is a good idea to check that this address is correct when placing your order as it is not normally possible to amend order details before dispatch.

Please note that glow sticks are bulky and heavy and need to be securely wrapped when posted. In most cases, the parcel will not fit through your letter box. If you are not home when they arrive, you may need to arrange for re-delivery of your parcel or collection from your local depot. Usually the carrier will leave a calling card, however this is not always the case. If you're unsure if you have missed a delivery, we always recommend contacting the carrier and checking.

For UK mainland addresses...
We use Royal Mail's 1st class and City-Link courier services to deliver your goods, each auction includes information on which service will be used.

For non mainland addresses...
We will vary the service to get your parcel to you without having to charge you more. Usually this means that customers in non mainland addresses can order without having to pay a premium postage price, however the delivery service and speed may vary from that advertised.

If your parcel comes back to us...
If your parcel is returned to us as undelivered, we will contact you through the information associated with your order. Our carriers do not refund the postage if they are unable to deliver your parcel and it may be necessary to make an additional charge to re-dispatch your order if you wish us to do this.

Paying by Cheque and eCheque...
The Personal Cheque payment method is available on some of our auctions, it is also possible to pay via an eCheque through paypal, depending on how your paypal account is set up. Please be aware that when you are paying by personal cheque or eCheque there will be a delay while we wait for your payment to clear in our bank or paypal account before we can dispatch your goods.

When we've sent your order...
Once we have dispatched your order, it is up to the carrier to deliver it to you. If the carrier is suffering a delay, such as postal strikes. It is not possible for us to retrieve your parcel from them or to accelerate it on your behalf.

We must always adhere to the carriers terms of service as laid out on their websites:
www.RoyalMail.com & www.city-link.co.uk (these links will open in a new window or tab).