Terms & Conditions
Your statutory customer rights are not affected.
1: Our Contract
These Terms and Conditions govern the supply of Products sold by G E Little Group - G E Little Radiator Covers & Wine Racks ("we" and "us") to the customer ("you"). These constitute the entire and only agreement between us in relation thereto.
2: Contacting Us
Our contact address is: G E Little Group, Woodridge House, 7 Low Road, Little Stukeley, Huningdon, Cambs PE28 4BA. You may also contact us by fax on 0207 100 1211, by telephone on 01480 450917 or by email at sales@gelittlegroup.co.uk
3: Eligibility to Order
The customer must be legally entitled to use the card/account on which they make the transaction.
The customer is required to input correct delivery address details including postcode and country. The order may be declined after processing should the delivery address not be traceable or if there is a mismatch between the delivery address, postcode, country or area of delivery.
4: Delivery & Title
We will arrange delivery of the products you order to the address which you specify. Please note that you are responsible for ensuring that the correct delivery address and postcode is given when placing the order as we cannot be held responsible for any losses or other expenses incurred as a result of mis-delivery owing to incorrect addresses and postcodes. Furthermore, instances where Products have already left via carrier and the address or postcode is found to be incorrect, may lead to the Products having to be re-routed to a different depot. Such routing requests or failed deliveries incur separate charges for which you will be liable if this is due to an incorrect address or postcode being given when ordering.
Delivery times given are an estimate and please bear in mind that public holidays and any advertised closure period may impact on this estimated lead time.
A valid signature will be required on delivery. Upon delivery of the Products to you, the Products shall be at your risk. In spite of delivery having been made, title in the Products shall not pass to you until you have paid the price for the Products in full and no other sums whatsoever shall be due to us from you. Until title in the Products passes from us, you shall hold the Products on our behalf to our order and shall store the Products at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.
When your order is received please check the condition of the package. If there is any visible damage to the packaging please sign the delivery note making sure you note on the ticket the visible external damage. In the unlikely event that the Products themselves are very obviously damaged you may refuse the delivery but please ensure that the delivery note is signed to say that this is the reason for the return.
You must inspect the Products as soon after delivery as is practicable and notify us as soon as possible of any shortages, defects in or damages to the Products or of any other complaint in respect of them within 7 days from the date the Products are delivered.
When your Products are dispatched we use a next working day service for most items in an attempt to provide you with more certainty of the actual delivery date (than on a standard 3-5 day service). You will be automatically emailed to inform you of the day your item(s) are leaving via carrier and the anticipated actual day of arrival.
We are unable to specify actual delivery times or arrange Saturday deliveries and we are also unable to arrange deliveries for specific days. If you are likely to be away from home around the time delivery is anticipated (or at any time between ordering and anticipated delivery), please ensure that you advise us by email after placing your order and we will ensure that no products are despatched to you for the time you are away.
Please bear in mind when specifying your address for delivery that deliveries are only made during standard working hours Monday to Friday. We also do not routinely dispatch on Fridays. You can arrange for deliveries to be left with neighbours and you will be able to re-arrange delivery with any of the carriers we use but these re-deliveries will still be Monday to Friday standard working hours otherwise you will need to collect the Products from the carrier's depot. In the event that the carriers have unsuccessfully attempted delivery three times and been unable to deliver and not received contact to re-arrange delivery or if the carriers are asked to store the Products for more than 1-2 days by the customer then the Products will be returned to ourselves. The Products will then be kept pending collection by the customer or pending payment of an additional delivery charge for a new delivery. Any refunds made in such instances will be made less the carriage return fees. We are unable to re-deliver free of charge as we already subsidise delivery charges and, in addition, we are charged for each failed delivery attempt. Therefore you will be liable for the carriage return costs of £25 on any orders returned to us after 3 failed deliveries.
Please note that the third party carrier companies we utilise do not guarantee their next day delivery service although the majority of our Products will arrive the next day. Next working day does not apply to certain areas of the UK i.e. Highlands of Scotland, selected other areas of Scotland and Wales and off-shore islands. We cannot be held responsible for any losses or expenses occurred as a result of the failure of delivery on the day estimated by us.
In the event that you have received a formal dispatch notification and nobody will be at home to take that delivery, you may leave a note for the driver to either leave the delivery in a specified safe place or with instructions to leave Products with a neighbour. If this is also not possible then the driver will leave a card with contact details on in order that you may re-arrange delivery on a day to suit or you may arrange to collect the Products from their local depot, should this prove more convenient for you.
We are unable to guarantee that the driver will be willing to deliver the Products to anywhere other than a ground floor location or to leave without obtaining a signature.
We are unable to recall a delivery once it has left our premises with the carriers and also unable to pass delivery instructions to the carriers once the Products have left our premises and any re-delivery arrangements will be the responsibility of the customer to arrange direct with the carriers.
Should, for any reason, this delivery not arrive on the date advised in the order despatch notification, please email us the following day at sales@gelittlegroup.co.uk with the order number/delivery details. This will allow us to start an immediate investigation into the whereabouts of your delivery
Please note that most smaller items (e.g. mesh and hinges etc) are sent via Royal Mail under separate cover but will be dispatched at the same time as any radiator covers/louvre doors etc that you may have ordered.
5: Order Cancellation (See also our Returns Policy for Products already delivered)
You may cancel your order by giving us notice of cancellation of order within the Cancellation Period (see below). Such notice may be given by mailing, faxing or emailing to the number or address set out in clause 2 of these Terms (“Contacting Us”) or on your invoice/receipt. We will acknowledge receipt of your cancellation and will refund the account on which the Products were purchased when we receive the returned Products. The Products should be returned to us properly wrapped and protected. We regret that the return carriage must be at your cost. If we agree to collect the Products from you or if the Products are returned at our cost, we reserve the right to deduct the cost of return carriage from the refund.
The Cancellation Period is different for different Products. For most ready made Products the Cancellation Period ends on the expiry of the period of 7 working days beginning with the day after the day on which the Product is delivered.
For ready made radiator covers, the Cancellation Period ends on the expiry of the period of 7 working days beginning with the day after the day on which the Product is delivered or as soon as you start to assemble the Product, whichever is the earlier.
See also clause 8 “Returns Policy”.
6: Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to Products supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, failure of the carrier, strikes, lockouts and other industrial disputes, manufacturing issues/machinery failure). We will not be liable to you for any consequential losses of any kind and the maximum limit of our indemnity will be the original purchase price of the Products.
7: General
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.
8: Disclaimers
- We have tried to ensure that the information provided on this web site is accurate. We make no representation and give no warranty, however, in respect of that information, which may contain technical inaccuracies or typographical errors. We do not accept liability for any loss (direct, indirect or consequential) howsoever arising for any such inaccuracies, errors or omissions except in relation to death or personal injury caused by our negligence.
- Every care has been taken to ensure that the description and specifications are correct at the time of going to press. However, while the colour/position of design reproduction is a close representation, a slight variation in the actual Products may occur. Care should be taken not to rely on the colour/shade of a product from pictures reproduced on the internet or printed from PDF brochures as the colours/shades viewed will vary between monitors and printers depending on the settings, resolution etc. In addition, for wood products it should be borne in mind that wood is a natural product and therefore there will always be variation in the grain and shade of all such products.
- All specifications, drawings, graphics and descriptions contained are intended merely to give a general description and any person reading them may not rely on anything therein as being a representation of fact or a warranty relating to the quality of the Products or of being fit for a particular purpose.
- We make no representations or warranties, express or implied, about the accuracy, completeness, satisfactory quality or suitability for any purpose of the information in or contents of this web site. We expressly exclude to the fullest extent permitted by law any loss or damage incurred, directly or indirectly, from inaccuracies contained within this web site. We make no warranties that the said information is free of infection by computer viruses or other contamination.
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