• If for any reason you would like to return an item within 7 working days of receiving the delivery you should do the following:
Any returns that include dyed feathers will be subject to a re stocking fee of 25%.
• Telephone customer services on 01614081902 or email email@example.com and inform them that you wish to return the item(s) quoting your order number. FrouFrouFeathers will then reply giving you a unique return number.
• In the event of damaged goods we shall arrange for a carrier to collect the items from you and return them to us.
• Photographs may be asked for as form of identifying any issues with the order.
• In all other circumstances you shall be responsible for return postage/courier charges.
• FrouFrouFeathers cannot be held responsible for non-delivery of returned goods so we recommend you get a certificate of posting from the Post Office or Courier.
• If an item has been returned for any reason other than a product fault or a mistake on the part of FrouFrouFeathers, you will be refunded the cost of the goods, provided that the goods are returned by you and received by us in the condition they were in when delivered to you. Items can be exchanged or refunded within 7 days of receiving the goods. After that period we may make a handling charge of 10% of the original purchase price. This is waived where goods are exchanged. The original cost of postage and packing is not refundable. If collection of an item is required, we will charge you the cost of collection (up to £100) which will be notified at the time of cancellation.
• If you require to return goods and replace them with alternative products no handling charge is made however FrouFrouFeathers are not responsible for resulting carriage costs.