Firstly please check we've dispatched it to you:

Sign into your eBay account and then click:

• My eBay
• Won

An shopping cart icon next to the order will show whether it's been despatched.

We also send an email to your registered email address at the time of despatch. This email will confirm the carrier and service used. If a Tracking number was used this will also be included.

Parcelforce

Parcelforce deliveries are normally delivered the next working day by 6pm (working days are Monday to Friday and exclude Public Holidays). Some outlying postcodes may take longer. If you are not in a delivery card will be left for you advising how to arrange redelivery.

http://www.parcelforce.com/receiving-parcel

Royal Mail 1st Class

1st Class parcels are normally delivered within 2 to 5 days.

1st Class parcels are not tracked.

Non-Delivery by Royal Mail

If you think you're order is late firstly please check with you're local Delivery Office. The most common reason for non delivery of parcels sent via Royal Mail is that they are too large for a standard letterbox and have been taken back to the local Royal Mail Delivery Office or Enquiry Office.

Postmen and women may also leave parcels with neighbours, behind bins or in outhouses etc. We never ask them to do this but it does happen.

If they are unable to deliver your postman or woman will normally leave a 'sorry you were out' card however these can easily be lost or misplaced. The card explains why Royal Mail were unable to deliver, and tells you how to arrange redelivery or collection.

You can arrange redelivery quickly and conveniently directly from your computer, either to your own address, to your local Post Office branch or to another address in your same postcode area.

http://www.royalmail.com/customer-service/personal-customers/missed-deliveries/arrange-redelivery

What to do if your item has not arrived when expected

If you have waited 10 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need to have confirmation that:

• You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office)
• Your full delivery address including postcode
• That you have checked with neighbours and other occupants at the delivery address
• Your contact phone number
• You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

We regret that we cannot track your order unless we have this information

What we will do

Where you have confirmed in writing that your item has not been received and the above information has been provided we will arrange a replacement item.

1st Class Deliveries

Please note that Royal Mail do not consider 1st Class post to be lost until 15 working days have passed. We cannot replace items until after this time and are unable to make exceptions to this rule.

Please Note

All reports of lost items are formally reported to Royal Mail who will contact you to confirm the circumstances of the loss.