Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items. 

• You must advise us of your intent to cancel within a period of 7 working days, beginning with the day after the day on which the item is delivered - via the 'Ask Seller a Question' link on the item listing

• Please use the eBay Returns Process which will ensure your return and refund is tracked. Click Here for information on the eBay Returns Process

• We will reply within 1 working day via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us

• Returned items must be complete in unused condition and in the original packaging

• We will acknowledge receipt of the returned item by email to your registered email address

• A full refund of the order total will be made by the original payment method within 5 working days of the item return

• You are responsible for return shipping costs and insurance

Faulty Products

You must advise us that you are returning an item as soon as it develops a fault via the 'Ask Seller a Question' link on the item listing or by email to sales@frilioth.co.uk

• Please use the eBay Returns Process which will ensure your return and refund is tracked. Click Here for information on the eBay Returns Process

• If the fault has been reported within 7 days of receipt we will advise our Freepost returns address via email or at our discretion we may arrange to collect the item. Where an item is returned after 7 days for any reason we will not refund the cost of return postage

• Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product

• All replacements are subject to stock availability at the time of processing

What is not Covered

• Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.

• Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product

• Use of the product for anything other than normal domestic purposes

• Change or modification of the product in any way

• Defects caused by the use of parts or accessories which are not Manufacturer genuine components

• Faulty installation if applicable

• Repairs or alterations carried out by parties other than Service Champions or its authorised repair agents

• Claims, other than the right to correction of faults with the product covered by these conditions

• Slight deviations from the specification that do not affect the functionality of the product

Incorrect Orders

If you have received an incorrect product please accept our sincere apologies and let us know as soon as possible via the 'Ask Seller a Question' link on the item listing.

Item Not Received

Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office.

The above policies do not affect your statutory rights.