Items purchased through “Buy It Now” offers can be returned within 7 days of receipt for any reason, provided the item is new, unused and in its original packing (i.e. It is in resalable condition). Freetime Leisure reserves the right to reject any returned item which is not in resalable condition.  Please contact us at help@freetimedirect.co.uk for return authorisation before returning any items.
In the case that there is no fault with the product then the customer will be liable for all return delivery costs. All delivery costs are non-refundable.

Items won and purchased through the auction bidding process are not returnable except where the item is faulty or defective and the fault or defect was not stated in the Ebay listing. Claims for faulty or defective items must be made within 7 days of receipt and the item must be new and unused and in its original packing. Please contact us at help@freetimedirect.co.uk for return authorisation before returning any items.