If you receive any items which are faulty or damaged please return the items within 90 days and we can either offer a refund or replacement. At the discretion of our management, we may require photographical evidence to support claims for damages.
If you wish to cancel your order please notify Fragrance Direct in writing or by email within 14 days and return all goods in original condition.
You can return items to us for FREE in the UK, using Local Collect, if you follow the instructions on the link below, just enter your order number and email address you can print your own Free returns label and choose a Royal Mail Post Office near you to drop off.
Please CLICK HERE for full details on using the Royal Mail Local Collect system.
Alternatively you can use Royal Mail 1st or 2nd Class and your returns costs will be refunded. (Please note we will not cover return postage costs for Special Delivery or any other courier service). Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices.
Please not that we no longer offer Collect+ services and returns should not be sent through that system.
In the rare event of a customer receiving an incorrect item, Fragrance Direct will, upon receipt of the returned incorrect item, send the correct item and refund the return postage.
Our Returns Address is: