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| Q:I am bidding on several items, can I wait for the items end to send payment? |
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| A:Yes, it's better to send one payment to get combine shipping fee discount. We can wait 7 days from the first auction won. Please use ebay checkout and pay by paypal. If you don't know the total, please request total invoice when you finish bidding. |
| Q:What's the shipping cost for this item ? |
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| A:We don't charge any shipping fee for most of our item, you can view ad, when it shows FREE SHIPPING then there is no shipping fee for this item. |
| Q:When will my order been shipped out? |
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| A:Orders will be processed within 1-2 business days after payment received. We will send shipping notification email by eBay system when we pack the items. It will take about 7-14 business days to arrive to most areas. To some rural areas, it may take longer time due to less frequent transportation. |
| Q:What payments do you accept? |
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| A:We accept paypal, or Visa / Master/ Amex online credit card through paypal. If you have problems with paypal, we can accept credit card online by other service. |
| Q:What is your return policy? |
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| A:Please contact us before returning the item. Please include item number and your user ID in the parcel, item should be return in its original condition within 14 days. We can offer refund or replacement. Shipping fee and insurance is not refundable. |
| Q:What is the difference between Pendant and Cabochon CAB in title? |
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| A:Pendant means have a hole for string, and the Cabochon CAB without a hole for string. |
| Q:What do I do after end of auction? |
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| A:Please use eBay checkout to pay by paypal. If you are still bidding, then wait to pay all items together. If you are not sure how much is the total shipping, send us a total request. |
| Q:How many pcs sell in this bidding? |
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| A:It depends,pls see the description blelow the auction,if it show that:This auction offers a Unique ..... Pendant.If more than one set of this item is pictured, you will receive a similar one at random. That means you can only get one pc in this aucton. |
| Q:Which country do you ship? |
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| A:We ship worldwide as Hong Kong post air mail can reach at the same shipping rate. |
| Q:How long will it take for payment? |
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| A:Within 7 days since you bid. |
| Q:Is there any extra requirement for some clients? |
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| A:Yes,in order to make sure the shipping time,we don't send parcels to Italy and Brazil at presendt.Because of our current forwarding company which takes much to these two countries.If we find another forwarding company with first-class service afterwards,we will ship to Italy and Brazil by then,we are sorry for any inconvenience. |
| Q:Could you combine invoice? |
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| A:Yes, due to our system can’t combine invoice, when you finish all auctions within 7 days, please send request for invoice, we can send the combined invoice to you. |
| Q:The item was ended, but I really want to purchase it ,how should I do? |
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| A:Please contact us, or you may visi t our ebay store, we have many new arrived items. |
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