Returns:

Your full satisfaction is guaranteed. If you are not satisfied with your purchase please return your item within 7 days P&P at your cost and we will refund your money less Ebay Fees and our P&P fees, or replace your item subject to availability. Returns will only be accepted if item/s are in unused and unopened in all original packaging.

“Postage Free” items - All of our listings have a “Postage & Packaging Charge” included within the total cost price of the item, i.e. if postage & packaging is marked as “Free” there is still a postage & packaging charge incurred by “you” the customer and is incorporated within the total cost price of the item. If you choose to return your order for a refund we will deduct between £4.99 - £9.99 (dependent on weight/size of your product) from the total cost price of the item (if originally posted to a mainland UK address) and an amount greater than this if posted to a non-mainland UK address or an EU address. The reason for this is because the original postage & packaging cost has already been paid for by “you” the customer within the total cost price of the item when completing the “Buy it Now” process. Foster Trading Ltd reserves the right to deduct this postage & packaging cost from your total refund amount. If you are not happy with these terms then please do not purchase from our eBay shop, thank you for your business.

Whichever courier you choose to return your item to us with please make sure you opt for a tracked or recorded and signed for service. We cannot be responsible for items that do not arrive or are lost in the post.

If your item is the incorrect size or you wish to exchange it then the fastest way to get a replacement is to order another item from our shop, we will then dispatch this within 1 working day and when your original purchase is returned we will issue you with a refund (less Ebay Fees and our P&P fees) via PayPal.

Essential information before returning your item to us:

1. Please contact us by e-mail info@fostertrading.co.uk to inform us of your return stating the reason for your return.

2. Please include the following information:

- ebay buyer user ID:

- Item to be returned:

- Transaction ID number (found on your PayPal invoice):

- Your contact telephone number:

Upon receiving the above information one of our team will issue you with a returns number. When returning your item please re-package it securely (so it is not damaged in the post) including a print out of your PayPal Invoice (found within your PayPal account) - please make sure you take a note of your returns number and quote this in all correspondence with us. Please write your returns number on the return address label and also on the copy of your PayPal invoice that you are returning within the packaging for our reference. If all of the the above information is not included your refund or exchange will be delayed.

Please note: If you are returning an item to be exchanged for a replacement we can only deliver to your original PayPal address, quoted on your original PayPal invoice.

Thank you.

From all the team.

Foster Trading Limited

Company Registration Number: 7023089

info@fostertrading.co.uk
Tel (UK): 01202 877566
Tel (International): 00 44 1202 877566

PLEASE NOTE THAT THE ABOVE TELEPHONE NUMBER IS NORMALLY ANSWERED 9AM-5PM MONDAY, TUESDAY & THURSDAY - IF WE DO NOT ANSWER THIS MEANS THAT WE ARE IN THE WAREHOUSE TAKING IN DELIVERIES OR PACKING ORDERS, PLEASE BARE WITH US AND KEEP TRYING! THANK YOU..