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| Q:My order has not been received? |
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| A:We use 2 couriers - Royal Mail (items under 1Kg) & DPD (items over 1Kg). If we sent your order with DPD you will automatically receive an e-mail from DPD (after we have dispatched) with your tracking information - please check your e-mail inbox, junk or spam filters. If we used Royal Mail please allow 5 working days UK & 15 working days EU. |
| Q:If i order from you over the CHRISTMAS & NEW YEAR 2011 period when will i receive my order? |
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| A:We will be dispatching all orders on Thurs 22nd, Fri 23rd & Thurs 29th December 2011. Business as usual from Tues 3rd January 2012. We use Royal Mail & DPD. 99% of UK mainland customers receive orders next working day and 98% of EU countries within 2-5 working days. Please note delays in delivery can occur during busy periods & adverse weather. |
| Q:If I buy more than one could I have a discount ? |
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| A:Sorry we only make a few pounds on each item & we try to keep prices as low as possible. I'm afraid we cannot discount any further. But if you purchase more than one item - please select "see all details" (under the postage cost) select the quantity you require, the country you live in & the P&P rate will be discounted automatically if applicable. |
| Q:How much is it to send to my country? |
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| A:Please select "see all details" (under the postage cost) select the quantity you require & then the country you live in. The postage & packaging rate will be calculated for you automatically if we ship this item to your country. PLEASE NOTE: If we do not ship to your country then your country will not be displayed in the list. |
| Q:Do you have the size or product I am looking for? |
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| A:Please search our eBay shop by clicking on the shop logo or by entering our web address www.fostertrading.co.uk into your browser (this will take you straight there). Find what you are looking for by entering a product keyword in the "shop search" box or by clicking on the relevant shop category. Everything we currently have in stock is listed. |
| Q:If I order today how soon will I receive the item? |
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| A:We normally dispatch every working day of the week (excluding the Christmas period) with Royal Mail & DPD. We use Recorded Signed For & Tracked Services. 99% of UK mainland customers receive their orders next working day & 98% of EU countries within 2-5 working days. Please note delays in delivery can occur during busy periods & adverse weather. |
| Q:Do you have a returns policy? |
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| A:Yes we do. Your full satisfaction is guaranteed. If you are not satisfied please return your purchased item within 7 days (postage and packaging at your cost) and we will refund your money less Ebay Fees and our postage and packaging fees, or replace your item subject to availability. Returns will only be accepted if item/s are unused and unopened. |
| Q:Can I pay by any other means other than PayPal? |
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| A:We only accept PayPal. This allows us to provide a quick efficient service. Please click on the "Buy it Now" tab within our listing & select to pay via PayPal, you will be prompted to set up an account (which only takes a few minutes) and you can pay with yours or a friends bank card. Please note we can only ship to your PayPal confirmed address. |
| Q:Could you send my item to another address? |
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| A:Sorry under the rules of PayPal we can only send to your Registered PayPal address. Unfortunately we are not insured or covered by PayPal regulations to send to any other addresses. |
| Q:How should I return an item to you? |
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| A:If you wish to return an item, it must be sent with proof of sending and postage tracking. We cannot be held responsible for items lost in the post. It must be unopened in all its original packaging so that it can be sold as new to another customer. Please see our returns page (left hand side of the page) within our eBay shop for full details. |
| Q:What is your postal address for returns? |
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| A:Please send us a message (within eBay) with your full name, your adress and the Item Number/Description with the reason you wish to return the item and we will provide you with our returns address. |
| Q:Is this item brand new? |
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| A:Yes, all items you see within our eBay shop are brand new and in their original packaging (unless stated otherwise). |
| Q:I cannot find the answer to my question ? |
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| A:We try to describe all items fully so please read the item description in the first instance. If you cannot find the answer you need please call our office 01202 877566 (9am-5pm - Mon, Tues or Thurs). If we do not answer it just means that we are busy in the warehouse packing up orders, please keep trying or send us a message within eBay, thanks. |
| Q:Can I pick the item up from you ? |
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| A:Please check the postage options for the individual item if there is an option to "Collect in person" please select this when making payment. If there is not the option for "Collect in person" then sorry it isn't possible. |
| Q:If i order a FANCY DRESS costume from you will i receive it in time for NEW YEARS EVE 2011? |
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| A:We will still be dispatching fancy dress orders on Thurs 22nd, Fri 23rd & Thurs 29th December 2011 with Royal Mail First Class Recorded Signed For. You should just about be OK & have a good chance of receiving it by Fri 30th or Sat 31st December, however we cannot guarantee this, it is out of our control & dependent on Royal Mail once dispatched. |
| Q:Do you send to my country? |
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| A:Please go to the "Postage & Payments" tab (under the item picture at the top of the listing) then click the drop down arrow on the "Change Country" tab - if we ship to your country it will be displayed as an option. PLEASE NOTE: If we do not ship to your country then your country will not be displayed in the list. |
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