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  • If you order more than one item in our shop, we always, if possible, try to combine the items in to one package. Please note however that the eBay system often finds it difficult to automatically estimate the correct final shipping fee. If you feel the shipping fee is too high, please don't hesitate to contact us and we'll give you the correct shipping price.
  • If you live in the Scottish Highlands or any offshore island, please contact us before purchasing any item which uses a courier as the shipping fee may be higher.
  • In our listings, we use 2 main delivery services to get your package to you:
  • Royal Mail First Class - 1 to 2 working days (non-guaranteed)

A Royal Mail Postal Worker

  • Courier - 1 to 2 working days (non-guaranteed)

DHL Lorry

  • Our default shipping method is usually the cheapest of the above delivery options and the price is dependent on the size/weight of your package.
  • To minimise the chance of damage to your order in transit, we use quality packaging material. This does cost us and we reflect this in our eBay Post and Packaging charges. We think this is a more transparent method than recovering packing and material costs within the item price itself. If you feel your shipping fee is too high, please let us know.
  • Dispatch Time

  • We aim to dispatch your package within 3 working days of receipt of your order. In total, please allow up to 5 working days for arrival of your package. However, many of our items are sent much quicker and often arrive within 2/3 working days of ordering.
  • Please be aware that unless if you have contacted us to arrange a special delivery, our courier service does not deliver Saturday or Sunday. Therefore any Friday dispatch will not be delivered until Monday at the earliest.
  • If you feel you have allowed adequate time for delivery and you have still not received your package, or indeed if there are any other delivery problems at all, please do not hesitate to let us know - we're a friendly bunch!

Our Return Policy

You may return all items purchased from Forward Metals Online Ltd. within 14 days after delivery has taken place. However, we will only accept returned items if we have supplied the wrong size, type or quantity to that of which you ordered, or if the item is damaged or defective. This is because our 'no minimum order' quantities of metal are cut to your size from standard sizes. Therefore, we kindly ask that you always make sure that the dimensions of the metal you wish to order are exactly what you require as errors due to incorrect customer specification cannot not covered by our returns policy.

We will pay the return shipping costs if the item is defective/damaged, the wrong item or a sizing error on our part. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

The Legal Stuff

For our terms and conditions including our Privacy Policy, please click here.