Customer Care
Our utmost concern when you buy from us is that you are happy with your purchase. If for any reason you are not, please contact us and we will do our absolute best to try to resolve any problem as soon as possible, or alternatively if preferred a full refund with no hesitation, whichever makes you, the customer happy.
PAYMENT
PayPal is my preferred method of payment, if you have any problems using PayPal please don't hesitate to contact me. We will also take payment by cleared cheque, postal order and BACS.
POSTAGE
All my postage prices include: packing material, shipping, and handling costs which we try to keep to a minimum but unfortunately fabric can be heavier than people think & in most circumstances that's how postage prices are calculated.
UK ORDERS UNDER 5KG
We use Royal Mail 1st class to ship items this weight in the UK. We aim to ship within 3 days of payment being received where possible.
UK ORDERS 5KG & OVER
We use TNT courier service, using their Next Business Day Service with full tracking & insurance on anything you order. A flat shipping rate of £9.95 & we aim to ship within 3 days of payment being received where possible. |