Damaged or Incomplete Goods
Should your goods arrive damaged or incomplete or if we have sent you an item other than the one you ordered please email us at orders@fordonlineparts.co.uk. and our helpdesk will arrange for the damaged goods to be picked up and replacement items delivered. You must inform us that you have received incomplete, incorrect or damaged items within seven days of delivery. You will not be charged for delivery of the replacement items and if you require a refund instead of replacement goods we will also refund your original delivery charge.

Returns
If you wish to return goods that you have ordered from FordOnlineParts you must inform us by emailing your "Customer Order Number", "Part Reference" number from your invoice and a daytime telephone number to enquiries@fordonlineparts.co.uk within seven days of delivery of the goods. Our Returns Department will provide you with details on how to proceed.

It is your responsibility to return the goods to us and cancellation shall not be effective until the goods are received back by us.

The goods must be received by us within 28 days of delivery to you.

The returned goods must be in a resalable state and any goods or accessories that originally accompanied the returned product must also be returned. The goods should also be returned with their original box, packing and accessories.

When we receive the returned goods we will refund your credit or debit card for the cost of the returned goods and the initial delivery charge less the agreed return carriage cost.

This returns policy does not affect your legal rights.