Returns and Refunds
We guarantee to refund any item you are not completely happy with when you return it to us in an unused and saleable condition within 14 days of receipt. Refunds will be at the original purchase price excluding the initial delivery charge and will be made to your original method of payment. If replacement goods are required, these should be re-ordered directly from our website as replacements will not automatically be sent.
Returns by Post
Please request a returns authorisation number from us
and return by post. If you return without a valid returns authorisation number, this may delay your return/refund being processed. Please ensure your item(s) are securely packed and properly labelled. Enclose the item(s) with the completed returns form in the delivery bag.
Please return using the returns label on the reverse of your shipment notice. The cost of returning item(s) to us is £2.50. You will not have to pay at the post office to return the parcel, but £2.50 will be deducted from the amount we refund to you (unless you are returning a faulty item which is free of charge). If you choose to use any other returns method, you will be liable for the full cost and you will need to claim from the postal courier you choose should the returned item(s) be lost in transit. Please retain the receipt provided until your refund has been processed.
Follow the returns by post instructions above and return parcels using your local postal services to the address on the reverse of your shipment notice. You will be responsible for the cost of returning the item(s) to us. Please retain the receipt provided until your refund has been processed.