Please find below our full terms and conditions.
Floors4Home is an internet presence of A.E. Burt & Co Ltd whose registered address is
Eastmount Road Darlington DL1 1LAand are registered in England 1330998.
The Contract Between Us
We require payment of the whole of the price for the goods that you order before your order can be processed. Once payment information and order details have been received we will process the order, acceptance of your order will then be confirmed once stock availability has been checked.
Price & Delivery
The price quoted includes VAT but are subject to a subsidised “flat fee” delivery charge that is quoted in the listing. All delivery dates are given in good faith. We can not accpet any claim including consequential loss for non or late delivery.
Delivery is made via our chosen carrier. Delivery slots are an any time delivery, usually from 8.00am to 6.00pm. We can usually provide the courrier details and tracking number to help in delivery times.
Delivery is made to "kerbside" only - you need to make arrangements to unload the item from the delivery vehicle
Damage
Please inspect your goods for damage before you sign for them - we can not accept claims for damage unless the goods have been signed for as damaged and a description of the damage is logged with the carrier at time of delivery.
Cancellation
If for some reason you wish to cancel your order before delivery please let us know as soon as possible. If the goods have not been packed and dispatched we will cancel your order and refund full payment to your credit card.
If the goods have already been packed and or dispatched we may be able to cancel the delivery, but a charge may apply.
If within 7 days of receipt of goods you wish to return them then this can be arranged provided that you pay the full return shipping costs and arrange the return. The goods must not have been cut into and should be adequately wrapped. Once we receive the item in good condition we will process your refund in full including the original delivery cost.
We regret that we cannot accept returns once the carpet has been cut into or used in any other way.
Returning Substitute Goods
If the product you order becomes unavailable we will contact you at the earliest opportunity to arrange a full refund or allow you to select a similar product with any difference in price being collected or returned. We do not supply substitute products without your approval.
Shading and The Effects of Normal Use
In common with all pile fabrics, carpets and rugs may shade. This occurs when the pile is brushed or lies in different directions and therefore reflects light differently. The extent to which your carpet will show the effects of shading depends upon its construction, design and use. Some carpets, such as Saxony, will probably show your footprints and this is a shading effect. This is not a manufacturing defect and will not affect the wear life of your carpet. Carpets will also flatten with time.
Colour
A great deal of effort has been made to ensure the colours of carpets shown in photography on this site are as accurate as possible. However, colours may appear slightly different from monitor to monitor. We therefore strongly recommend that you take advantage of our sample service.
Dye batches can also vary and therefore it may be possible that your carpet does vary slightly from the sample. It is however very rare that this difference is significant enough to cause a problem.
Property Rights
A.E. burt & Co Ltd and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website.
The use, download, copying, publishing, transmitting, reproduction or otherwise making available any of the material or content contained on this site for commercial purposes is strictly prohibited.
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