|Q:My item has not arrived yet please advise?|
|A:Unfortunately Royal mail do not classify a item as late for 15 working days.
(Bank holiday & Sundays not included)
We are not able to offer a replacement or refund until the 15 working days have passed.If its not arrived by then please let us know.|
|Q:Do you do wholesale prices?|
|A:We regret to advise we do not.
We are a retail business only.
The prices you see are the prices you pay
regardless of quantity purchased.|
|Q:I Need an item urgently can you send it today?|
|A:Due to the high volume of orders all items are posted within 2 working days.
(Monday to Friday)
If a item is needed urgently we advise you to request UK SPECIAL DELIVERY £5.99
(MONDAY-THURSADAY ONLY BEFORE 1PM)|
|Q:Do you offer / combine shipping?|
All postage is free to Uk mainland buyers.
Save up to £1.00 discount per additional item on postage when you buy additional items.
(ONLY FOR INTERNATIONAL CUSTOMER)
To qualify please wait for a revised invoice to be sent to you once you have purchased all your items.|
|Q:When can I expect my order to arrive?|
|A:Dispatch time : 2 working days.
Excludes Saturday & Sunday.
If an item is needed for a specific day please ensure you have allowed sufficient time up to 5 working days.
For next day delivery please request Special delivery.
Prices start from £5.99.
ONLY AVAILABLE MONDAY-THURSDAY BEFORE 1PM
INTERNATIONAL 5-14 working days.|
|Q:Do you accept cheques or postal orders?|
|A:At the moment we do not.
Payment is to be made by paypal you do not need an account.|
|Q:What is your return policy?|
|A:Hair accessories & Earrings are only returnable if faulty due to hygiene.
Returns accepted within 14 days of receipt in same condition sent in includes all tags, & packaging.
Please notify me within 7 days of receipt & return all items within 14 days.
Postage costs will only be refunded if the error is on my part & will be refunded on reciept.|