Terms and Conditions
We want our customers to be entirely satisfied that what they are buying is as seen and described.
With the exception of brand new items where our stock photos are sometimes used all photographs are of the actual item offered for sale and we provide several pictures to give you a good indication of the general condition. We describe all items to the best of our ability and point out any faults that we have found, however we do not purport to be experts in all the items we offer and welcome any questions you may have prior to placing your bid.
The majority of items we sell are antiques, vintage or pre owned and are therefore likely to exhibit consistent signs of wear and use. We try to be as honest as possible in describing any visible faults that we can see but please bear in mind that what one person considers acceptable wear another may not. If you have any particular concerns about the condition of any item please ask us before placing your bid.
Weights and Measurements
All weights and measurements are given as an appoximate guide only.
AUCTION - Payment to be made within 7 days of auction ending. Our preferred method of payment is PayPal which allows your items to be dispatched quickly and this is the only accepted method of payment from International buyers. UK buyers may also pay by cheque in GBP drawn on a UK bank or by UK Postal Order. Cheques will be cleared prior to dispatch.
BUY IT NOW - Iimmediate payment via PayPal is required to complete purchase
International Buyers - Due to the high charges imposed by UK banks, payment can only be accepted by PayPal.
Non Paying Bidders
If we don't receive payment within 7 days we will follow ebay's Unpaid Item Procedure to recover the fees we are charged when the item is sold. This may result in an unpaid strike being recorded against you which could effect your future ability to buy on ebay.
Refund and Returns Policy
BUY IT NOW - 14 day money back guarantee offered on all 'buy it now' purchases if you are not 100% satisfied with the item.
AUCTION SALES - We offer a 14 day money back guarantee on most auction items (except where detailed otherwise in the listing).
Refunds will be made only if the goods are returned at the buyers expense within 7 days in the same condition as when purchased. For more information about our terms and conditions of sale please visit our ebay Shop..
We ship most items Worldwide except for items where the listing states otherwise.
We dispatch goods Monday to Friday and aim to dispatch either the same day or the business day following receipt of cleared funds. Our postage charges include not only the actual postage costs but also a small contribution towards the cost of packing materials, labels, labour and administration.
We normally offer the choice of either 'Recorded Delivery' or 'Special Delivery Next Day'. Recorded delivery provides compensation up to a maximum of £50 but excludes jewellery, watches and a number of other items. Special delivery is recommended for all valuables and offers compensation up to £500.
Most items are sent by 'Royal Mail International Signed For' service which is covered as standard by insurance up to a value of £50 ($75).
Import Duties and Taxes
International buyers are responsible for any import duty or taxes which may be payable. We will not underdeclare any item as such action is a criminal offence so please do not ask.
Collection in Person
We regret that due to security and insurance requirements all stock now has to be stored and dispatched from independent secure facilities and can not be kept at our administrative office so collection in person is no longer an option.
When you have received and inspected your item please leave feedback to confirm it has arrived safely and that you are happy with your purchase. Our system automatically leaves feedback when a buyer leaves positive feedback for us. If you experience a problem or are unhappy please contact us before leaving negative feedback to allow us the chance to resolve the situation with you directly.
We want you to be completely happy with your purchase and hope you will buy from us again. If you have any questions or problems either pre or post sale please contact us by email either through the 'Ask Seller A Question' link or ebay message system and we will do our best to answer your question or solve any problems amicably. We normally respond to emails within 24 hours Monday to Friday..
Flann & Co is a trading name of Flann & Co Ltd.