Shipping

ALL PURCHASES ARE NORMALLY DISPATCHED WITHIN 24 HOURS OF A CLEARED PAYMENT. THIS EXCLUDES THE MONTHS OF NOVEMBER, AND DECEMBER BECAUSE OF CHRISTMAS WHERE WE AIM TO DISPATCH WITHIN 2 WORKING DAYS.

WE SHIP VIA ROYAL MAIL, YODEL AND UKMAIL. TRACKING IS AVAITALBE ON MOST ITEMS. SHIPPING WITH ROYAL MAIL IS NORMALLY A 2ND CLASS TRACKED SERVICE UNLESS SELECTED OTHERWISE. ROYAL MAIL POST NORMALY TAKES BETWEEN 2 AND 5 WORKING DAYS (EXCLUDING WEEKENDS AND THE MONTHS OF NOVEMBER AND DECEMBER)

IF YOUR ITEM HAS NOT ARRIVED WITHIN THE TIME FRAME STATED THEN WE ADVISE YOU DO THE FOLLOWING BEFORE CONTACTING US.

CHECK WITH FAMILY AND NAIGHBORS TO SEE IF THEY HAVE TAKEN THE PACKAGE ON YOUR BEHALF, ALSO SOMETIMES IF THE ROYAL MAIL POSTMAN HAS ATTEMTED DELIVERY THEY WILL NOT LEAVE A CARD, SO WE DO ALSO RECCOMEND CALLING YOUR LOCAL SORTING OFFICE AND CHECK TO SEE IF THEY ARE HOLDING THE ITEM FOR YOU, IF THEY ARE THEN THEY WILL HAPPILY RE DELIVER FOR A TIME THAT SUITS YOU.

IN THE UNLIKLY EVENT THAT THE PACKAGE HAS GONE MISSING AFTER CHECKING THE ABOVE THEN PLEASE EMAIL US AT INFO@FIZZIT.CO.UK OR CALL 01626 334874, YOU WILL NEED TO INCLUDE IN THE EMAIL, YOUR FULL NAME AND DELIVERY ADDRESS, YOUR EBAY USER ID AMD THE ITEM(s) THAT WERE ORDERED, WE SOMETIME REQUIRE A PHONE NUMBER ALSO, THIS IS SO WE CAN LOG THE CASE WITH OUR ROYAL MAIL ACCOUNT MANAGER, SHE WILL THEN TALK TO THE DEPOT'S AND YOUR LOCAL POSTMAN TO TRACK THE ITEM.

ROYAL MAIL'S LOST ITEM REPORTS FROM JUNE 2010 TO JUNE 2011 ARE ONLY 0.7% SO IT IS VERY UNLIKLY YOUR ITEMS ARE LOST, ROYAL MAIL DONT DECLARE ANYTHING AS LOST UNTILL 14 DAYS AFTER SHIPPING DATE, 20 DAYS OVER THE CHRISTMAS PERIOD

ARE HEAVER ITEMS ARE SHIPPED VIA YODEL AND UKMAIL, THESE COURIERS ARE 48H COURIERS WITH FULL TRACKING AND WILL ALSO REQUIRE A SIGNITURE, IN THE EVENT OF DELAYS PLEASE CHECK THE ABOVE AS STATED WITH ROYAL MAIL. BUT PLEASE CONTACT US IF YOU WOULD LIKE THE TRACKING AS WE KEEP A CLOSE EYE ON YODEL AND UKMAIL TRACKING,

Please Note That The Courier Will Attempt Delivery Twice And Twice ONLY. If You Dont Call The Number On The Card Left To Arrange Your Second Delivery To A Day To Suit Yourself In Time For Your Second Attempt Then We Will Be Charged £5.30 Plus VAT For The Extra Re delivery. This Charge WILL Be Invoiced To Yourself From Our Accountant And Payment Will Be Expected Within 28 Days. By Purchasing Any Of Our Products You Are Accepting These Terms. In The Event You State That Your Were Not Carded Then We Will Ask Our Courier For The GPS Location From When The Courier Card Was Scanned. Any Uncalled For Items That Are Returned Can Be Resent But Additional Postage Costs Will Be Charged.