We know that you will be pleased with your purchases from Fierce PC. However, there may be occasions when you will need to return items to us.
RMA Number Required
When returning an item for any reason you must contact us first to obtain an RMA number. Please e-mail us at returns@fiercepc.co.uk or phone on 0844 332 1223 and we will issue one to you. If you return an item without the RMA number this may result in the item being rejected or returned to you.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 3 working days. If the items are visibly damaged on receipt, You must sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method. You can use our free collection service (an e-mail address and printer are needed) or you can return the item at your own cost. In some cases we may reimburse reasonable return carriage costs, e.g. Royal Mail Recorded, but only when agreed in advance. We will not reimburse Express or Special Delivery costs.
Damaged Processors/CPU
Processors may only be returned for defective exchange. You must purchase a compatible heatsink and fan on the same order as the processor in order to preserve your warranty or exchange privilege. We are not able to accept returns for refunds on processors under any circumstances. All processors will be inspected and tested upon return and any damage caused by poor packaging, overclocking, or other tampering with the processor will be cause for the return to be refused, and exchange denied.
Additional CPU Warranty Terms
All defective and DOA CPUs will be replaced upon return. Fierce PC will not cross-ship replacement CPUs. Physically damaged CPUs cannot be returned to Fierce PC, including physical damage due to improper installation. Announcing a CPU as defective and requesting a Refund does not automatically waive the restocking fee. Defective CPUs will be replaced, not refunded. Physical damage to any product will void the product's warranty. Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Fierce PC encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may result in applicable warranty coverage being voided. Because Intel and AMD do not accept physically damaged processors, Fierce PC will return any physically damaged CPU to you at your expense.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. You can use our free collection service (an e-mail address and printer are needed) or you can return the item at your own cost. In some cases we will reimburse reasonable return carriage costs, e.g. Royal Mail Recorded. We will not reimburse Express or Special Delivery costs. Return carriage refunds must be agreed in advance of the return. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage. If you used our free returns service there will be a reasonable additional charge to cover this which you will be informed of by our technicians.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. If you Change Your Mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Fierce PC, we'll issue a full refund for the product. If an item is returned with damage we may issue a re-stocking fee of which you will be advised at the time. This value will not be more than 20% of the original listing price at time of purchase. Please note this policy has some limitations.
PC Builds
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Under the Distance and Selling Regulations you have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below). Cancellation under the Distance and Selling Regulations does not apply to custom built PC's |
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To exercise your right of cancellation, you must give written notice to the Supplier by hand, post, email or the contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient. |
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If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned after prior arrangement to the address stated in the Contact Us section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. |
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Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund you within 30 days for any sum that has been paid by you. You must return the goods to us at your own expense using an insured courier service. |
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Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods. |
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You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods. You do not have a statutory right of cancellation under the Distance And Selling Regulations 2000 if you have ordered a custom PC.
Below are the cancellation fees relating to the various stages of a PC build relating to all Fierce PCs PC listings on eBay:
| Stage |
Cost |
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| Components being allocated and/or the build has commenced |
higher of £25 or 10% of Invoice Value |
| Build has been completed |
higher of £40 or 15% of Invoice Value |
| Item despatched, received and in use by customer |
higher of £80 or 20% of Invoice Value | |
Using our free returns service
This option is only available for items damaged in transit or faulty on arrival.
Please e-mail us at returns@fiercepc.co.uk within 7 days of delivery stating your invoice number and a description of the fault and we will send you an e-mail stating the date for the collection and a returns label that you can print and attach to your package. Please do not stick anything to the manufacturers packaging. Damage to the manufacturers packaging may be taken into account when processing your refund.
Collections will take place between 8.30am and 8pm (5.30pm for business addresses) on weekdays only. It will take 3-5 working days to return your item to us. Please note that we cannot state a specific time for collection.
Distance Selling Regulations
The Consumer Protection (Distance Selling) Regulations 2000 generally apply to sales to consumers made by sellers acting in the course of a business, which have been made at a distance. In other words, where there's no face-to-face contact between the seller and the consumer before the contract is made. The Distance Selling Regulations apply to items purchased via Buy It Now listings and Second Chance Offers on eBay.co.uk. However, they don't apply to auction format listings on eBay.co.uk.
The Regulations also provide a period of seven working days after the date of receipt within which the consumer can cancel the contract (often referred to as the "cooling off" period) and get their money back, including the original postage and packing charges. The consumer can be asked to return the goods at their own expense, but only if the seller informed them of this requirement before the contract was made (otherwise, the seller is responsible for collecting the goods). If a business seller has not provided the information required under the Distance Selling Regulations (as discussed above), the buyer will have up to 3 months to cancel the contract and get their money back.
The cancellation rights do not apply to certain items including software, audio or video recordings that have been unsealed, perishable goods such as food or flowers, or items that have been made to order.
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