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| | We know that you will be pleased with your purchases from Fierce PC. However, there may be occasions when you will need to return items to us.
RMA Number Required
When returning an item for any reason you must contact us first to obtain an RMA number. Please e-mail us at returns@fiercepc.co.uk or phone on 0844 332 1223 and we will issue one to you. If you return an item without the RMA number this may result in the item being rejected or returned to you.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 3 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method. You can use our free collection service (an e-mail address and printer are needed) or you can return the item at your own cost. We will reimburse reasonable return carriage costs, e.g. Royal Mail Recorded. We will not reimburse Express or Special Delivery costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. You can use our free collection service (an e-mail address and printer are needed) or you can return the item at your own cost. We will reimburse reasonable return carriage costs, e.g. Royal Mail Recorded. We will not reimburse Express or Special Delivery costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage. If you used our free returns service there will be a reasonable additional charge to cover this which you will be informed of by our technicians.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
If you Change Your Mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Fierce PC, we'll issue a full refund for the product. Please note this policy has some limitations.
Using our free returns service
This option is only available for items damaged in transit or faulty on arrival.
Please e-mail us at returns@fiercepc.co.uk with your invoice number and a description of the fault and we will send you and e-mailing stating the date for the collection and a returns label that you can print and attach to your package. Please do not stick anything to the manufacturers packaging.
Collections will take place between 8.30am and 8pm on weekdays only. It will take 3-5 working days to return your item to us. Please note that we cannot state a specific time for collection.
Distance Selling Regulations
The Consumer Protection (Distance Selling) Regulations 2000 generally apply to sales to consumers made by sellers acting in the course of a business, which have been made at a distance. In other words, where there's no face-to-face contact between the seller and the consumer before the contract is made. The Distance Selling Regulations apply to items purchased via Buy It Now listings and Second Chance Offers on eBay.co.uk. However, they don't apply to auction format listings on eBay.co.uk.
The Regulations also provide a period of seven working days after the date of receipt within which the consumer can cancel the contract (often referred to as the "cooling off" period) and get their money back, including the original postage and packing charges. The consumer can be asked to return the goods at their own expense, but only if the seller informed them of this requirement before the contract was made (otherwise, the seller is responsible for collecting the goods). If a business seller has not provided the information required under the Distance Selling Regulations (as discussed above), the buyer will have up to 3 months to cancel the contract and get their money back.
The cancellation rights do not apply to certain items including software, audio or video recordings that have been unsealed, perishable goods such as food or flowers, or items that have been made to order.
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