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We currently offer two shipping options: Express or Standard Service. For Express Service, we may use FedEx, DHL or UPS based on our discretion. The same shipping charges apply to any of the Express Services that we offer.
We ship out from Malaysia. Transit time is 2 to 5 days for Express Service, and 7 to 21 days for Standard Shipping (Registered Airmail).
* Please keep in mind weather conditions during the winter months can affect transit time.
1) Shipping charge is based on total weight. To get a price for combined shipping, please email us. You can also write down the weight of each item you plan to purchase and add them up. Then refer our Shipping Rates table below to find out the price for combined shipping.
To receive your invoice, please email us when you are done making your purchases and before you try to pay. We`ll then send you an invoice with the combined shipping included.
See tables below for a quick reference for express or standard shipping charge corresponding to weight.
Express service zoning - determine the zone your country belongs to and refer to the table below for shipping charges:
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Zone A |
Singapore |
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Zone B: |
Hong Kong, Philippines, Taiwan and Thailand. |
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Zone C: |
Australia, Brunei, China, Indonesia, Japan, Macau, Myanmar, New Zealand, South Korea and Vietnam. |
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Zone D: |
United States, Canada and Puerto Rico. |
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Zone E: |
Belgium, England, France, Germany, Holland, Ireland, Italy, Liechtenstein, Luxembourg, Mexico, Monaco, Netherlands, Switzerland and Vatican City. |
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Zone F: |
Andorra, Anguilla, Antigua, Argentina, Aruba, Austria, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Brazil, Cambodia, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Fiji, Finland, French Guiana, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Haiti, Honduras, India, Jamaica, Laos, Maldives, Malta, Martinique, Montserrat, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Norway, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Portugal, Spain, Sri Lanka, Saint Kitts & Nevis, Saint Lucia, Saint Vincent, Suriname, Sweden, Trinidad & Tobago, Turks & Caicos Islands, Uruguay, and Venezuela. |
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Zone G: |
Algeria, American Samoa, Angola, Armenia, Azerbaijan, Bahrain, Belarus, Benin, Botswana, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African, Rep., Chad, Congo, Croatia, Cyprus, Czech Republic, Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, French Polynesia, Gabon, Gambia, Georgia, Republic Of, Ghana, Guinea, Guinea-Bissau, Hungary, Iceland, Israel, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Lithuania, Macedonia, Madagascar, Malawi, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Morocco, Mozambique, Namibia, Niger, Nigeria, Oman, Palau, Poland, Qatar, Reunion Island, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Slovak Republic, Slovenia, Somalia, South Africa, Sudan, Swaziland, Syria, Tanzania, Togo, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Yemen Arab Republic, Zaire, Zambia and Zimbabwe.
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Express service charges
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Weight (g) |
Zone A |
Zone B |
Zone C |
Zone D |
Zone E |
Zone F |
Zone G |
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500 |
$6.30 |
$9.50 |
$12.00 |
$15.00 |
$18.00 |
$24.00 |
$28.00 |
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1000 |
$9.60 |
$14.00 |
$17.50 |
$23.00 |
$26.50 |
$33.00 |
$39.00 |
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1500 |
$12.30 |
$19.00 |
$23.30 |
$31.00 |
$35.50 |
$42.00 |
$49.00 |
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2000 |
$14.70 |
$24.00 |
$27.50 |
$38.00 |
$43.50 |
$49.00 |
$59.00 |
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2500 |
$17.00 |
$28.50 |
$32.00 |
$44.50 |
$52.50 |
$57.00 |
$69.00 |
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3000 |
$22.00 |
$32.00 |
$37.50 |
$49.00 |
$58.00 |
$66.00 |
$107.00 |
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3500 |
$24.00 |
$36.00 |
$43.00 |
$55.00 |
$67.00 |
$75.00 |
$118.00 |
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4000 |
$26.00 |
$40.00 |
$48.50 |
$61.00 |
$75.00 |
$85.00 |
$128.00 |
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4500 |
$28.00 |
$46.00 |
$54.00 |
$68.00 |
$83.50 |
$96.00 |
$138.00 |
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5000 |
$30.00 |
$50.00 |
$59.00 |
$71.00 |
$74.00 |
$105.00 |
$148.00 |
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5500 |
$31.00 |
$52.00 |
$60.50 |
$77.00 |
$95.00 |
$110.00 |
$176.00 |
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6000 |
$32.00 |
$54.00 |
$63.00 |
$80.00 |
$99.00 |
$114.00 |
$187.00 |
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6500 |
$33.00 |
$56.00 |
$67.50 |
$82.00 |
$103.00 |
$118.00 |
$197.00 |
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7000 |
$34.00 |
$58.00 |
$71.00 |
$86.00 |
$106.00 |
$123.00 |
$207.00 |
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7500 |
$35.00 |
$60.00 |
$75.00 |
$89.00 |
$110.00 |
$126.00 |
$217.00 |
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8000 |
$36.00 |
$62.00 |
$77.00 |
$92.00 |
$114.00 |
$130.00 |
$245.00 |
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8500 |
$37.00 |
$64.00 |
$79.00 |
$94.00 |
$118.00 |
$135.00 |
$256.00 |
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9000 |
$38.00 |
$66.00 |
$81.00 |
$97.00 |
$121.00 |
$140.00 |
$266.00 |
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9500 |
$39.00 |
$68.00 |
$83.00 |
$101.00 |
$125.00 |
$144.00 |
$276.00 |
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10000 |
$40.00 |
$70.00 |
$85.00 |
$106.00 |
$128.00 |
$148.00 |
$285.00 |
Note: 1000g = 1kg = 2.2 lb
Standard Mail Charges (Registered Mail) (Flat rate for all countries - Applicable for item up to 1.5kg or 1500g only)
Weight (g) |
Zone Z |
200 |
$9 |
400 |
$16 |
900 |
$24 |
1200 |
$29 |
1300 |
$31 |
1400 |
$33 |
1500 |
$36 |
Express Service to less populated or accessible areas will incur a surcharge. The extended area surcharges can only be assessed when an order is received. Customers will be informed about it should this rare circumstance occur.
Express ship methods are currently not available for APO/FPO addresses. For APO/FPO addresses, all orders will be shipped via our Standard Service only
Our goal is to process all orders within 48 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days. Please note that additional fees may apply for incomplete or incorrect addresses.
Substitutions and Out-of-Stock Merchandise
In those unforeseen instances when product demand is higher than our supply of a particular item or product, we will attempt to contact you via email and gain your consent to replace or substitute the items, or have it refunded.
Canceling an Order
You may cancel an order at any time prior to processing at our center by emailing us. Unfortunately, we are not able to cancel orders once they have been shipped.
Tracking Your Packages
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:
UPS
Package tracking: www.ups.com/tracking/tracking.html
U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com.
Federal Express
Package tracking: www.fedex.com/us/tracking/
U.S. customer service: (800) GoFedEx or (800) 463-3339
DHL
Package tracking: http://track.dhl-usa.com/TrackByNbr.asp
U.S. customer service: 1-800-CALL-DHL (1-800-225-5345), or http://www.dhl-usa.com/email/i_emailairborne_optn.asp?nav=ContactUs/EmailUs
Tax
All International taxes, duties, and fees are the responsibility of the customer; the international rate charged is dependent upon individual country tax rates.
Damaged Shipment:
Only shipments with our Express Service are insured. Should any merchandise arrive damaged, please retain all packing materials and product. These Express Services may require evidence of the damage in order to pay any claim. Please contact us within 24 hours of receiving your package with damaged merchandise and we will instruct you of the next step.
We cannot be held responsible for packages left on porches due to special instructions left for your courier driver.
Return Policy
We want you to be happy with the products that you purchase here at Fengshui Mall so that you can fully harness their energy. We understand that sometimes a product must be returned and we will facilitate this as best we can. Please read and understand the following rules regarding returns.
1. Purchaser must contact us prior to making any return.
2. All returns must be made within 14 days they are received.
2. Purchaser is responsible for ALL return shipping charges.
3. Items returned must be in "like new" sellable condition.
4. All sales items are final and may not be returned.
5. Shipments that are refused by purchaser for any reason will be charged a 10% restocking fee. In addition, any and all shipping costs incurred in the transaction will be charged to the purchaser.
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