SHIPPING INFORMATION
Q. When will I receive my item?
A. We dispatch all items the same day if purchased before 16:30, so you should expect to receive your item the next working day or the day after. Please contact us if you have not received your item 7 days after purchasing.
Q. I would like to buy more than one item, do I get a discount?
A. We offer £1 off each additional item purchased. Example, if you purchase 2 items, we reduce £1 off the total price and so on.
Q. How much does the delivery of the product(s) costs?
A. Each product has been weighed and delivery charges are set accordingly.
Q. What courier and posting method do you use?
A. We use Royal Mail for all our delivery via standard first class delivery. Please contact us for price of other methods. (Special recorded delivery, Guaranteed next day delivery).
Q. Do you ship internationally?
A. Yes we ship to any destination and the price is always set in each listing so you do not need to wait for our reply.
QUESTIONS ABOUT RETURNS
Q. Do you accept returns?
A. We offer a 14 day guaranteed return policy. We accept returns if you are unsatisfied with your purchase for any reason within 14 days of date of delivery in original condition. Please provide your email and username as this will speed up the refunding process.
Q. Is there a money back guarantee?
A. We offer a 14 day guaranteed return policy. We accept returns if you are unsatisfied with your purchase for any reason within 14 days of date of delivery in original condition.
Q. Can I change my order once it has been placed?
A. Once you have placed an order and pressed the submit button it is not possible to make any further changes. If you change your mind about the product, please email us, so we can resolve your query.
Q. How do I make an exchange?
A. If you are not satisfied with your item you received and you wish to exchange it for a different size or product, please resend the item stating your username and email, as this will speed up your exchange process.
Q. I have received a faulty Item, what do I do?
A. All of our items are inspected thoroughly to ensure you receive the perfect product. If however, you receive a faulty product, please return it and we will refund you and reimburse your postage cost.
Q. How do I return the item?
A. Please message us before returning the item as we will provide you with the return address. State your username, email and transaction detail as this will speed up the return process. We will then refund you or exchange depending on which you prefer.
QUESTIONS ABOUT PAYMENTS
Q. Which payment methods do you accept?
A. We accept Paypal, Postal order, Bankers draft and Cheques. For other payment methods please contact us prior to purchasing.
HOW CAN I CONTACT YOU?
Femme Fashion is committed to providing excellent customer service, therefore we are open 24 Hours 7 Days a week. So please do not hesitate to contact us on 07928249414 whenever you prefer for any queries you may have. You may choose to text us if more convenient on 07928249414 and we will text back as soon as possible.
| 
Basket
) 
