What delivery services do you offer?
For UK customers, we send all items as Second Class Tracked Delivery. This allows tracking of the item and gives us proof of delivery.
We also offer special delivery. If your payment clears before 12pm, we will process it the same day, Royal Mail will pick it up the next morning, and you will receive your item before 1pm the day after that. To guarantee delivery for Saturday before 1pm, the deadline to order would be Thursday before 12pm.
For international customers, we currently only offer Priority Airmail. Royal Mail does not offer an international tracking service, but for peace of mind we also offer an international signed for service. If you would like this, please contact us so we can send you a new invoice.
How do I know if my item has been shipped?
You will receive an email from eBay to tell you your item has been marked as despatched. If you do not receive a message within 3 working days of paying for your order, please contact us and we will investigate your order.
How long does it take to ship to an international shipping address?
Royal Mail usually takes 7-14 working days to deliver internationally. Please note that this time is an estimate and the postal service can be subject to delays depending on the situation in the countries it travels through.
Do you deliver to another address that is not my billing address?
Yes, you can put the address you'd like it delivered to in your shipping address at checkout. If you put the wrong address in, we will make every effort to change it for you before we start processing orders but we are not responsible if we do not get to your request in time. Please check your order and your address before confirming.
Where is my item?
All UK customers are provided with a tracking number via email once their item has been despatched. You can track your item's status on the Royal Mail website with this number. If you cannot find your tracking number or it does not work, please contact us and we will do our best to help you track your parcel.
Please note that Royal Mail do not currently offer an international tracking service.
If I am not at home what happens to my parcel?
If you do not have a SafePlace™ specified in the shipping instructions, Royal Mail will post a card through your door and return your parcel to the main depot closest to you and keep it there for 7 days pending instruction from the addressee. If collection or redelivery is not arranged after that time, they will return the parcel to us. Please note this is only for customers in the UK, the postal services operate differently for every country.
What do I do if my item has been returned to sender?
If your item was returned to sender, this means the address you have provided us was wrong or incomplete, or you did not pick up your parcel from the post office in time. If you’d like us to send your item out again, you will have to pay for re-postage. Please contact us for instructions.