Returns
Here at Fays Shoes, we make every effort to provide you with a top level online shopping experience and we pay close attention to your order and shipping details so we can ensure that you receive a product you are happy with.
However, if you would like to return an item that is unworn and in a resalable condition we will happily offer you a refund or an exchange within 14 days of receipt.
If we have sent you the wrong item or your item is faulty, you may be eligible for a postage refund. Unfortunately we cannot guarantee any postage refunds until we receive your item back for inspection. Please note we will not refund your postage if you send it back special delivery.
How do I return an item?
If you would like to return an item that is unworn for a refund or an exchange within 14 days of receipt, please send us a message with your request. Once we have received your request we will then send you an email advising you of the next steps
Please note that the return delivery cost is the responsibility of the customer, as is the item until we have received it. When posting your item back to us, please place your shoe box in an outer bag or box for protection. Please do not stick stamps or sellotape on the shoe box. We recommend that you send your return back via a tracked service as we cannot be held responsible for goods that get lost or damaged in transit. Please keep your proof of postage until we have notified you that we have dealt with your request.
Once we have received your item back, please allow 2 business days for your request to be processed. We try to process returns the same day we receive them but this is not always possible. We will notify you via email once we have opened your parcel and processed your request. If you have requested an exchange, your new item will be shipped out in the next available post and if you have requested a refund this will credited to the original method of payment you used. Please note that all returns will be inspected before any request is processed.
Is there a postage fee for exchanges?
If we have supplied the correct products then we cannot be held liable for refund of postage costs, this is the customers responsibility. Should you wish to exchange we will happily do so as long as the customer pays for addition postage fees.
If you have requested an exchange, your new items will be shipped out in the next available post. In the event where the exchange request is unavailable we will contact you to you aware of this. If you have requested a refund this will credited to the original method of payment you used. Please be aware that if you paid by PayPal they may transfer it straight to your bank account which can take 3-7 working days for the bank to process the payment and update your account.
How long will it take me to receive my replacement?
As soon as we have received your parcel back please allow up to 2 days for us to process your request. Once we have processed your exchange we will notify you and your replacement pair will be sent out in the next available post by Royal Mail Tracked unless you have requested and paid for a faster service.
If you need your replacement pair within a 1 week period, we would advise you to repurchase the pair you need, and to send the original pair back to us for a refund as this will be a much faster process.
Terms:
At Fays Shoes, we make every effort to provide you with a First Class online shopping experience and we pay close attention to your order and shipping details so we can ensure that you receive a product you are happy with.
However, if you would like to return an item that is unworn and in a resalable condition we will happily offer you a refund or an exchange within 14 days of receipt. In the unlikely event you receive the wrong item or your item is faulty, please contact via Ebay email.
If we have sent you the wrong item or your item is faulty, you may be eligible for a postage refund. Unfortunately we cannot guarantee any postage refunds until we receive your item back for inspection. Please note we will not refund your postage if you send it back special delivery.
When returning parcels to us please make sure your Certificate of Posting is stamped at the Post Office. We also recommend that you insure the parcel for the value of the items you are returning.
The parcel is your responsibility until it reaches us, therefore, any parcels not received at our warehouse will not be refunded.
In the unlikely event that you do not receive your package a full refund or a replacement will be given.
Prices shown on the site are inclusive of VAT where applicable.
We may change these terms from time to time without notice to you
) 
