FavorsDepot

We strive to get your item(s) to you as  quickly as possible.  Please be sure that you order your items in plenty of time for your event. 

When your order has been processed and shipped you will receive an email with your tracking information.  
 
Damaged Items If you receive an item that is damaged or short please contact us within 3 days of receiving the merchandise  and we will send you a replacement, or send the missing items.
In rare occasions we may refund you for the missing items. 

All orders that are received damaged or short must be claimed within 3 days of receiving the merchandise in order to receive a replacement.

Engraved or personalized items are non returnable/ non refundable. We do verify with you the engraving/personalization before items are engraved or personalized. If a item is engraved/personalized and it was a mistake on our end (not what you had sent us) please contact us right away so we may correct the issue once it is verified it was our mistake.

If returning an item other then damaged. The buyer must contact us within 5 days of receiving the merchandise. Once we are contacted we will provide you with the return information if we find your return is under our guidelines. The item must be returned before a refund is credited.  Buyer assumes cost of return shipment on these items. Refunds are given in the amount of the purchase minus shipping and handling. All shipping cost to and from the buyer is the buyers responsibility.
Buyers must contact us first before returning the items.  Some returned shipment must include a "Return Authorization Number" or it will be refused and no refund will be given.
Any item returned without contacting us first for approval on return will be refused and no refund will be given. 
All items must be returned in original packaging, and with original bows, ribbons, ties and etc.

On rare occasions the listed item maybe "out of stock".  If this should happen you will have a choice as to whether you would like a full refund or have the item placed on "back order" status and shipped once the item is back in stock.  If the item has been discontinued we will refund you and cancel the order.

Ebay messages Please understand sometimes eBay does not work properly and a message we sent to you might not have forwarded to your e-mail so please check your message in box through the eBay site.