Customer satisfaction is our top priority and we try our level best to offer a good shopping experience to all our customers.
Our strong points are:
Maintaining good communication with our customers and delivering items as quick as possible. This is clearly reflected in our excellent seller feedback!
We believe in effective communication and will try to answer all your questions within 12 hours in most cases.
Likewise, if you have any problems with our service or goods we request you to please get in touch with us before leaving feedback; either through eBay messaging or you can call us directly on our phone number (you will find this under “contact details”). We take customer service seriously and try our best to offer a good shopping experience to all our customers.
We use Royal Mail as our postal carrier for most UK and some International items as well. We get a postal receipt for every item we post. This is so that in case of items getting lost or damaged etc. there is evidence available which can be provided to you upon request.
Note for customers from Europe and other countries
Please note that we only use a registered & signed for service to ship to International destinations. Although these cost more compared to normal Airmail services; but they provide security and cover in cases where items get lost, damaged or badly delayed while in transit. It is very important that you ask us about shipping costs BEFORE making a PURCHASE.
Please understand that once we hand-in an item at the post office, we do not have any control over its delivery time as it is completely in Royal Mail's domain.
We try to send items out within 24 hours of receiving cleared payment.
You will receive a dispatch notification once we ship your item.
During holiday periods or problems such as postal strikes or heavy snow issues etc., kindly understand that all postal services may take longer than usual to deliver.
Even otherwise, if you have not received your items after a week has passed by from the dispatch date, kindly get in touch with us and we will try our best to resolve issues.
In an event that you are not happy with your purchase or our service, please contact us prior to leaving feedback as we can resolve most issues that you may have, through communication.
Thank you very much for reading the above.