Expert handling and packaging guaranteed. We always try to send items by the end of the next working day at the latest. You will be informed of any unexpected delays.
We use Royal Mail and selected couriers for parcel deliveries in the UK – a signature will usually be required for more expensive or bulky items.
If your order has not arrived within seven days of despatch, please telephone or visit your local sorting office (not the Post Office) because they hold all undelivered mail for up to 14 days and calling cards often get mislaid or not left. Please also try to speak to your postman.
If the Sorting Office have it, they can arrange a new delivery to suit you, alternatively they can arrange to leave it at your local Post Office if you prefer.
For larger items and overseas customers, we often use courier companies such as Fed Ex and UPS for speedy delivery.