 |
| Q:What is your return policy? |
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| A:Items must be returned within 14 days. |
| Q:Do you combine shipping? |
|
| A:Yes, I offer discount on multiple purchases. Most listed items will show discount details for additional items purchased. Please contact me with details of the items you are interested in to get a correct p+p charge. Please always wait for correct invoice before paying so you benefit from the p+p discounts available. |
| Q:When can I expect my order to arrive? |
|
| A:I post on a daily basis. For example, if you bought an item on a Monday morning it would be in the post by close of business on the same day. Check my feedback and you will see I have lots of positive comments regarding speedy delivery. However, as I do post most items second class I cannot guarantee the speediness of the post office. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:P+P charges vary due to the size and weight of the item. Please remember that p+p not only covers the cost of the actual postage but also covers the cost of all stationery used, for example, bubble wrap, envelopes, sellotape etc. |
| Q:Do you ship internationally? |
|
| A:I can post most items internationally. Please check the item description for more details. |
| Q:Are all dvds and cds originals? |
|
| A:Yes, all my dvds and cds for sale are originals. I do not sell copies. |
| Q:I'm looking for a rare dvd, but can't seem to find it, can you help? |
|
| A:Yes, I will certainly do my best. If you are looking for a specific dvd, book, cd, video etc and I haven't got it listed, let me know and I will attempt to track it down for you. I mightn't have it in stock personally but I may be able to direct you to someone who has got it in stock. |
| Q:Are the CD/ DVD cases in good condition? |
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| A:I will not send a CD out in a damaged case, all my dvds and cds are all checked and any damaged cases are replaced before I post them out to you. |
| Q:What happens if I am not happy with my purchase? |
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| A:If you have any concerns regarding your purchase I appreciate buyers contacting me first, in order to resolve the matter as quickly and efficiently as possible. I believe negative or neutral feedback should only be left when all other communication has failed. |
| Q:How often do you list new stock? |
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| A:I list new stock almost daily. Please subscribe to my shop newsletter to receive regular stock updates. |
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