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| Q:Do you offer combine postage? |
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| A:I offer FREE additional shipping for combined purchases for UK Postcode deliveries - just pay the highest applicable postal charge.
For overseas customers I can calculate the cheapest shipping rates depending on your order size & weight. Please contact me for a shipping quote BEFORE making a purchase from me. |
| Q:I've received my purchase but it or part of it is faulty, can you send me another one! |
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| A:If your item or part of it is faulty it must be returned & RECEIVED back by me safely, before I will despatch a replacement!! Your return p&p will be covered by me so you won't be out of pocket. Please read my Terms & Conditions for full details. |
| Q:I've bought a product but I've now changed my mind and want to return it, can i do that? |
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| A:All my products can be returned to me provided it is within 14 days of your signed receipt of delivery. However, a refund (outbound transaction costs only!) will only be provided once it has been safely returned and received by me, in it's original state as was supplied to you! Please read my Terms & Conditions for further details. |
| Q:How Do I Return an item to you? |
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| A:Before returning an item to me, please contact me via the ebay message system to let me know what the problem is. I can then advise you if there is a quick fix to the problem or if the item still needs to be returned, I can confirm my returns procedure and shipping details. |
| Q:I don't have a Debit or Credit Card, can I still purchase from you? |
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| A:YES you can provided you have a PayPal account! PayPal processes payments by Direct Debit from your bank account; or via Giro Pay; or by taking payment from your registered Debit Card or Credit Card. PayPal gives you the best payment protection when purchasing on ebay. |
| Q:I wish to pay by cash, Western Union or Direct Bank Transfer. |
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| A:Sorry - We only accept PayPal transactions! |
| Q:Can you accept my payment over the phone? |
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| A:We're sorry but at present we do not have the facillity to take payments over the phone. |
| Q:Can I Collect from You? |
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| A:FINKLEHORN is a Mail Order business only! I dropship my goods direct from the UK distributor. This helps me to keep my costs down to a minimum and therefore enables me to offer lower prices. My contact information is for my Office address only and I do not hold stock at the premises!!!
I therefore DO NOT ALLOW collections - Sorry! |
| Q:When can I expect my order to arrive? |
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| A:For UK deliveries: it approximately takes 1 to 4 working days after despatch depending on your chosen shipping option.
For Overseas deliveries: it can take between 4 to 10 working days on average after shipping. |
| Q:Why am I blocked? |
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| A:Ebayers can be blocked from buying from me for many reasons. One of the main reasons may be that your user account does not meet my minimum buyer requirement. For example if you are a persistent non-paying bidder or you send phishing or spam ebay messages you are automatically blocked! |
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