RMA Procedure
1. New Products shipped by FAST-TEK LTD come with a limited one-year warranty. Fast-Tek Ltd warrants these products to be free from defects in material and workmanship under normal use and service for a period of one year from the date of shipment. Any new product that fails will be repaired, replaced or a credit will be issued at our option. Fast-tek ltd makes no warranty as to the merchantability, fitness or application of the products
2. The DOA period is 3 days from date of delivery. Items returned for DOA must be in original package with all accessories and supporting documentation.
3. All claims for shortage or shipment errors must be made within 24hrs upon receipt of the goods. Recipient must report to carrier immediately when damaged boxes are received. Risk of loss passes to purchaser upon shipment of product from Fast-Tek ltd facility.
4. Customer must contact Fast-tek ltd for a Return Merchandise Authorization by email for a RMA number to return any item. All returns must include a copy of the ebay sales as "Proof of Purchase" which includes the serial number of the item.
5. Items returned must be in the original package with all accessories, all supporting documentation and in resellable condition. Improper packaging may void the warranty.
6. Fast-tek ltd may, at its sole discretion, exchange products or portions of a product. Any exchange will be made in accordance with Fast-tek ltd exchange policies in effect on the date of the exchange.
7. A minimum restocking fee of 15% will be charged on All Goods Returned for Credit. No requests for credit are accepted after 7 days. ABSOLUTELY NO RETURNS ARE ACCEPTED FOR SPECIAL ORDERS.
8. All fees will be assessed at the discretion of the Fast-tek ltd once the items are received and inspected.
9. Refurbished items. The item is sold 'as is' and there is no warranty unless otherwise stated in the invoice.
10. Clearance Specials. All product listed in the clearance section are sold as is. Items in clearance section may contact the following condition: Brand new obsolete model, refurbished item, or open box item. Brand new obsolete item is defined as unopened, unused, but model which has been outdated to the market. Refurbished is defined as the product has been previously repaired, reworked or repackaged by manufacturer. Open box item is defined as product was previously returned but not defective, a demo unit, or product for testing purposes. When purchasing these items, customer shall understand and accept the terms and conditions with customer’s sole obligation and anticipate possible risks of defect. Items in the clearance section are sold as is. Product condition may or may not be specified in the item description. Fast-tek ltd offers a 7 day return policy on defects. Replacement, exchange or repair, are not available on clearance items. All shipping charges are non-refundable.
All Items being returned for refund or exchange, must be returned at customers own cost. Proof of delivery for all RMA's is essential, together with rma fault report.
11. Fast-tek ltd warranty does not cover damage, deterioration or malfunction resulting from:
A) Accident, misuse, neglect, fire, water, lightening, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
B) Repair or attempted repair by anyone not authorized by Fast-tek ltd.
C) Damage to or loss of any programs, data or removable storage media.
D) Software or data loss occurring during repair or replacement.
E) Any damage of the product due to shipment.
F) Removal or installation of the product.
G) Causes external to the product, such as electric power fluctuations or failure.
H) Normal wear and tear.
I) Any other cause which does not relate to a product defect.
J) Damage to, or abuse of, the surface of the product, such as cosmetic damage.
www.fast-tek.co.uk/docs/rma_form1.pdf
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